Tabitha Estep
Washington Court House
Summary
Dynamic leader with a proven track record at Arbys Restaurant, enhancing team performance and customer satisfaction through expert operations management and quality assurance. Skilled in shift leadership and team building, adept at driving efficiency and compliance. Achieved significant improvements in inventory control and employee training, contributing to business growth.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Shift Manager
Arbys Resturant
06.2022 - 10.2024
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Supervised ongoing daily production phases.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Cultivated professional working relationships with peers and supervisors.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Quality Control Technician
Corvac Composites
06.2021 - 10.2021
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained quality documentation and records for conformance with relevant standards.
- Developed and implemented quality control processes to meet product standards.
People Greeter
Walmart
06.2017 - 08.2017
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Cleared front entry area of trash and debris and directed customers.
- Fielded customer complaints and notified managers.
Line Worker
Belisios Foods Inc.
01.2013 - 06.2013
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Assisted quality assurance by inspecting items and removing defective parts.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Took on additional shifts during peak work periods to keep projects on schedule.
Education
High School Diploma -
Scioto County Career Technical Center
Lucasville, OH08-2011
Skills
- Schedule oversight
- Quality assurance
- Performance reviewing
- Operations management
- Inventory control
- Compliance
- Reporting and documenting
- Decision-making
- Opening and closing procedures
- Employee training
- Energetic and enthusiastic
- Punctual and reliable
- Team building
- Shift leadership
Languages
american sign language
Native or Bilingual
Timeline
Shift Manager
Arbys Resturant
06.2022 - 10.2024
Quality Control Technician
Corvac Composites
06.2021 - 10.2021
People Greeter
Walmart
06.2017 - 08.2017
Line Worker
Belisios Foods Inc.
01.2013 - 06.2013
High School Diploma -
Scioto County Career Technical Center
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