Tabitha Gaines
Dayton,OH
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Gaines Mechanical Contractors, Inc
Dayton , OH
04.2010 - Current
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Coded and entered daily invoices with in-house accounting software.
Customer Service Representative
Victoria Secret
Dayton, OH
10.2019 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Facilitated training sessions for new employees.
- Monitored participants' progress during the training session.
Education
Associate of Applied Science - Sound Engineering
International College of Broadcasting
Dayton, OH03-2010
Associate of Arts - Media Broadcasting
International College of Broadcasting
Dayton, OH03-2010
Skills
- Staff hiring
- Vendor engagement
- Billing
- Bookkeeping
- Budgeting expertise
- Workflow optimization
Certification
- Intuit Bookkeeping
Timeline
Customer Service Representative
Victoria Secret
10.2019 - 03.2024
Office Manager
Gaines Mechanical Contractors, Inc
04.2010 - Current
Associate of Applied Science - Sound Engineering
International College of Broadcasting
Associate of Arts - Media Broadcasting
International College of Broadcasting
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