Tahara Brinson-Reaux
United States
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Oakland, CA
03.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Sephora Inside Kohls Manager.
Kohls Department Store.
Vallejo, CA
06.2022 - 02.2024
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained daily inventory to facilitate successful material distribution.
- Reviewed completed work to verify consistency, quality and conformance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Documented security-related situations and submitted in-depth reports to superiors.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
- Resolved customer complaints regarding sales and service.
Guest Service Associate
Changes Salon & Day Spa
Walnut, CA
04.2021 - 03.2022
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Invited guests to join loyalty programs and special promotions to stay connected.
Sephora Inside Jcp Temp Manager
JCPenney
Pleasanton, CA
08.2021 - 10.2021
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Sephora Beauty Advisor
JCPenney
Pleasanton, CA
02.2018 - 04.2021
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Finalized purchases and processed payments.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Evaluated customer skin to determine unique conditions and skin type.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Lush Ambassador
Lush Cosmetics
Pleasanton, CA
02.2017 - 02.2018
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Offered exceptional customer service to differentiate and promote company brand.
- Gathered feedback from general public pertaining to client brands and competitors.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
Janitorial Worker
Space age cleaning service
Antioch, CA
06.2010 - 01.2018
- Gathered and emptied trash cans and disposed of bags.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Stored, used and disposed of cleaning chemicals and supplies.
- Dusted and wiped furniture and fixtures.
- Monitored cleaning supply levels and requested reordering when inventory ran low.
Education
High School Diploma -
Pinole Valley High School
Pinole, CA06.2010
Esthetician Certification - Esthetics
International College of Cosmetology
Oakland, CA09.2023
Skills
- Client support
- Experience in leadership
- Critical thinking
- Sales and Promotions
- Sales planning
- Clerical duties
- Staff Development
- Customer Service
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Internal Revenue Service, IRS
03.2024 - Current
Sephora Inside Kohls Manager.
Kohls Department Store.
06.2022 - 02.2024
Sephora Inside Jcp Temp Manager
JCPenney
08.2021 - 10.2021
Guest Service Associate
Changes Salon & Day Spa
04.2021 - 03.2022
Sephora Beauty Advisor
JCPenney
02.2018 - 04.2021
Lush Ambassador
Lush Cosmetics
02.2017 - 02.2018
Janitorial Worker
Space age cleaning service
06.2010 - 01.2018
High School Diploma -
Pinole Valley High School
Esthetician Certification - Esthetics
International College of Cosmetology