TAHSIN OSMAN
FLUSHING
Summary
Dynamic customer service professional with extensive experience at Dunkin' Donuts and Trans-Asia Express Limited. Demonstrated expertise in cash handling and conflict resolution, cultivating robust customer relationships that enhance repeat business.
Overview
3
3
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Flushing
07.2023 - Current
- Restocked kitchen supplies, including food products and utensils.
- Informed customers about daily specials in an engaging manner.
- Assisted the management team with inventory counts of food products and beverage supplies.
- I greeted customers upon arrival, provided menus, and answered questions regarding menu items.
- Process credit/debit, and cash payments, and tender changes and receipts to customers.
- Served food quickly for positive guest experiences.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Customer Service Representative
Trans-Asia Express Limited
Dhaka
02.2022 - 04.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Provided excellent customer service to resolve customer complaints promptly.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science -
ESL
New York, NY02-2025
High School Diploma -
Amrita Lal Dey College
Hospital Road, Barisal, Bangladesh06-2021
Skills
- Customer service
- Cash handling
- Inventory management
- Data entry
- Product knowledge
- Conflict resolution
- Communication skills
- Problem-solving
Affiliations
- Event Management-Social Events: Weddings, Parties, and Festivals
Timeline
Crew Member
Dunkin' Donuts
07.2023 - Current
Customer Service Representative
Trans-Asia Express Limited
02.2022 - 04.2023
Bachelor of Science -
ESL
High School Diploma -
Amrita Lal Dey College
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