Taina Gabourel
Huntersville,NC
Summary
Dynamic customer service professional with extensive experience at Taco Bell and Foodlion. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in safe food handling and multitasking, consistently improving operational efficiency and contributing to a positive dining experience. Recognized for maintaining high standards of cleanliness and organization.
Overview
2026
2026
years of professional experience
Work History
Crew Member
Taco Bell
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Received and implemented feedback from the management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
Service Deli Assistant
Foodlion Grocery Store
Huntersville, NC
09.2022 - Current
- Collaborated with team members to complete daily tasks efficiently, ensuring a smooth workflow within the department.
- Effectively managed high-volume periods by prioritizing tasks and maintaining composure under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Assisted customers with product selection, offering recommendations based on individual preferences and dietary needs.
- Mastered use of deli equipment, including slicers, scales, and wrapping machines for accurate portion control and packaging.
- Anticipated customer needs through keen observation of shopping habits, proactively addressing questions or concerns before they arose.
- Contributed to store-wide promotions by creating visually appealing displays that showcased featured deli items.
- Demonstrated expert knowledge of various meats, cheeses, salads, and other deli items to assist customers in making informed choices.
- Achieved consistent compliance with health regulations through diligent adherence to cleanliness protocols.
- Increased efficiency in order fulfillment by streamlining the process for taking special requests from customers.
- Ensured freshness and quality of products by monitoring expiration dates and rotating stock accordingly.
- Consistently met sales goals by upselling complementary items such as specialty cheeses or side dishes during transactions.
- Supported inventory management by accurately tracking products sold and promptly restocking shelves when necessary.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
Cashier
Foodlion Grocery Store
Huntersville, NC
05.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved efficiency, organized checkout area for optimal workflow.
Crew Member
Wendys Fast Food
Huntersville, NC
03.2022 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Increased customer satisfaction with prompt and accurate order taking.
- Boosted repeat customer rates by providing friendly and engaging service.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
Education
Highs -
William Amos Hough High School
Cornelius, NC06.2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Safe food handling
- Safety awareness
- Basic math
- Store opening and closing
- Valid Driver's license
- Performance improvement
- Diversity awareness
- Workplace safety
Timeline
Service Deli Assistant
Foodlion Grocery Store
09.2022 - Current
Cashier
Foodlion Grocery Store
05.2022 - 09.2022
Crew Member
Wendys Fast Food
03.2022 - 05.2022
Crew Member
Taco Bell
Highs -
William Amos Hough High School