Taj Jenkins
San Luis Obispo,CA
Summary
Dedicated Guest Service Representative with a focus on customer relations, guest experience, and quality assurance. Proven ability to enhance operational efficiency and develop solutions to operational challenges.
Overview
14
14
years of professional experience
Work History
Guest Service Representative
Cambria Pines Lodge
Cambria, CA
02.2021 - Current
- Provided exceptional customer service to ensure guest satisfaction and positive experiences.
- Resolved guest inquiries and complaints promptly, maintaining high service standards.
- Managed check-in and check-out processes efficiently, enhancing operational flow.
- Coordinated with housekeeping and maintenance teams to address guest needs effectively.
- Collaborated with management to enhance guest experience initiatives and optimize workflows.
- Developed solutions for operational challenges, improving overall guest engagement strategies.
Community Sales Specialist
Sonic Telecommunications
Santa Rosa, CA
10.2015 - 02.2021
- Engaged with key clients to build trust and loyalty, securing sustained partnerships and ongoing business opportunities.
- Formulated and executed strategic sales plans to surpass revenue objectives.
- Analyzed market trends to identify new business opportunities and strengthen competitive advantage.
- Facilitated mentorship sessions for junior sales staff, enhancing product knowledge and customer engagement strategies.
Mobility Sales Specialist
AT&T Inc.
Petaluma, CA
11.2012 - 10.2015
- Developed and executed strategic sales plans to drive revenue growth.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Analyzed market trends to identify opportunities for product promotion and improvement.
- Collaborated with cross-functional teams to optimize sales processes and improve efficiency.
Education
Associate of Science - Business Communication
Santa Rosa Junior College
Santa Rosa, CASkills
- Customer service
- Customer relations
- Guest experience improvement
- Guest accommodations
- Conflict resolution
- Quality assurance expertise
- Technology integration
- Computer skills
Languages
French
Native or Bilingual
Arabic
Limited Working
Amharic
Native or Bilingual
Timeline
Guest Service Representative
Cambria Pines Lodge
02.2021 - Current
Community Sales Specialist
Sonic Telecommunications
10.2015 - 02.2021
Mobility Sales Specialist
AT&T Inc.
11.2012 - 10.2015
Associate of Science - Business Communication
Santa Rosa Junior College