Taj Jenkins
San Luis Obispo,CA
Summary
Dedicated Guest Service Representative with a focus on customer relations, guest experience, and quality assurance. Proven ability to enhance operational efficiency and develop solutions to operational challenges.
Overview
14
14
years of professional experience
Work History
Guest Service Representative
Cambria Pines Lodge
2021.02 - 2026.06
- Provided exceptional customer service to ensure guest satisfaction and positive experiences.
- Resolved guest inquiries and complaints promptly, maintaining high service standards.
- Managed check-in and check-out processes efficiently, enhancing operational flow.
- Coordinated with housekeeping and maintenance teams to address guest needs effectively.
- Collaborated with management to enhance guest experience initiatives and optimize workflows.
- Developed solutions for operational challenges, improving overall guest engagement strategies.
Practice Coordinator
The Joint Chiropractic
2026.07 - Current
- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Managed electronic health records to ensure data accuracy and compliance.
- Implemented process improvements that enhanced operational efficiency across departments.
- Developed patient communication strategies to improve engagement and satisfaction.
- Oversaw inventory management, ensuring availability of medical supplies and equipment.
Group Sales Coordinator
Vespera Resort Marriott Autograph Collection
2015.10 - 2021.02
- Engaged with key clients to build trust and loyalty, securing sustained partnerships and ongoing business opportunities.
- Analyzed market trends to identify new business opportunities and strengthen competitive advantage.
- Coordinated group sales initiatives to optimize client engagement and satisfaction.
- Developed comprehensive sales proposals tailored to client needs and preferences.
Mobility Sales Specialist
AT&T Inc.
2012.11 - 2015.10
- Developed and executed strategic sales plans to drive revenue growth.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Analyzed market trends to identify opportunities for product promotion and improvement.
- Collaborated with cross-functional teams to optimize sales processes and improve efficiency.
Education
Associate of Science - Business Administration And Management
Santa Rosa Junior College
Santa Rosa, CASkills
- Customer service
- Customer relations
- Guest experience improvement
- Guest accommodations
- Conflict resolution
- Quality assurance expertise
- Technology integration
- Computer skills
Languages
French
Full Professional
Timeline
Practice Coordinator
The Joint Chiropractic
2026.07 - Current
Guest Service Representative
Cambria Pines Lodge
2021.02 - 2026.06
Group Sales Coordinator
Vespera Resort Marriott Autograph Collection
2015.10 - 2021.02
Mobility Sales Specialist
AT&T Inc.
2012.11 - 2015.10
Associate of Science - Business Administration And Management
Santa Rosa Junior College