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Tajuana Hulsey
Advance Medical Support Assistant
Oklahoma City,OK
Work Preference
Summary
Proactive Advanced Medical Support Assistant known for strong problem-solving and critical thinking skills. Successfully streamlined patient check-in processes and improved office efficiency, contributing to higher patient satisfaction and retention rates.
Knowledgeable [Desired Position] with extensive background in providing exceptional administrative support in medical settings. Adept at streamlining appointment scheduling and patient coordination, ensuring smooth and efficient operations. Demonstrated proficiency in managing electronic health records and delivering excellent patient service.
Overview
15
15
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
07.2021 - Current
- Supported veterans by processing medical records and maintaining accurate documentation in electronic systems.
- Assisted healthcare providers with administrative tasks, ensuring efficient operation of medical services.
- Coordinated patient appointments and managed schedules to optimize clinic workflow.
- Trained new staff on office procedures and patient management software to enhance team efficiency.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Performed medical records management, including filing, organizing and scanning documents.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Determined the nature and urgency of patient requests to refer patients to appropriate medical staff.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Streamlined patient check-in processes, reducing wait times and improving overall patient satisfaction.
- Collaborated with multidisciplinary teams to address patient needs and improve care delivery outcomes.
- Mailed patient appointment letters.
- Maintained and obtained medical records.
- Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
- Improved office productivity by organizing supplies inventory management system resulting in lower costs.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
WINN Community Army Hospital
Department Of Defence
06.2016 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Establish, maintain, revise and dispose of clinic files in accordance with the established federal regulations and Standard Operating Procedures (SOP).
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collect and organize input for employee timesheets, maintain copies of timesheets, and ensure confidentiality of information and maintain work orders and track progress.
- Train Soldiers on issues relevant to Army Physical Disability Evaluation System (APDES).
Army Substance Abuse Program
Fort Stewart Army Base
11.2011 - 06.2016
- Demonstrated respect and friendliness while assisting team members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Led multiple projects concurrently ranging up to $140M in construction cost. Ensure project were complete and On-time & within budget.
- Coordinated and facilitated weekly Subcontractor Coordination and Owner/Architect/ General Contractor Meetings.
- Organized and prepared monthly progress report to Owners.
- Planned coordinated, and facilitated information/outreach meetings for Local Government Officials and the Community as needed.
Education
Bachelor of Science - Management Science
University of Phoenix
Tempe, AZ08-2012
Master of Science - Business Administration And Management
University of Phoenix
Tempe, AZ07-2017
Skills
- Patient scheduling
- Customer Service/Support
- Patient communication
- Data entry proficiency
- Coordination
- Record management
- Appointment coordination
- Strategic planning
- Process improvement
- Critical Thinking
- Conflict resolution techniques
- Communication
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
07.2021 - Current
WINN Community Army Hospital
Department Of Defence
06.2016 - 07.2021
Army Substance Abuse Program
Fort Stewart Army Base
11.2011 - 06.2016
Master of Science - Business Administration And Management
University of Phoenix
Bachelor of Science - Management Science
University of Phoenix