Takesha Palmer
Columbus,OH
Summary
Results-driven Inbound Sales Representative recognized for high productivity and efficient task completion. I am skilled in customer relationship management, sales strategy implementation, and conflict resolution. Excel at communication, active listening, and adaptability, ensuring exceptional service and support to clients while achieving any target needed. Maintain professionalism at all times while making sure I ended all my calls with the one call resolution.
Overview
10
10
years of professional experience
Work History
Inbound Sales Representative
Spectrum
Columbus, Ohio
02.2019 - 11.2023
- Participated in regular training sessions on sales techniques and best practices.
- Responded to customer inquiries via phone, email and chat.
- Conducted follow-up calls to existing customers to ensure satisfaction levels.
- Handled over 100 calls every day while assisting customers with placing orders over the phone or online.
- Identified customer needs and recommended products accordingly.
Customer Service Representative
Brightview Landscaping
Columbus, OH
05.2018 - 10.2018
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Handled over 50 calls
- Developed strong customer relationships to encourage repeat business.
Customer Care Representative
Vision Service Plan Inc.
Columbus, OH
05.2014 - 03.2018
- Identified customer needs and recommended products accordingly.
- Responded to customer inquiries in regards to certain insurance coverage they may have for medicaid and internal/external business partners.
- Updated customers for any changes that may have occurred during the time having our service
- Gave knowledge for the different eye care plans that we as the company had to offer
- Built trust and loyalty by maintaining professionalism while assisting customers.
Education
High School Diploma -
Walnut Ridge High School
Columbus, OH06-2003
Skills
- Brand Awareness
- Competitor Analysis
- Data entry skills
- Lead Qualification
- Sales quota understanding
- Closing sales
- Product Knowledge
- Customer Relationship Building
Timeline
Inbound Sales Representative
Spectrum
02.2019 - 11.2023
Customer Service Representative
Brightview Landscaping
05.2018 - 10.2018
Customer Care Representative
Vision Service Plan Inc.
05.2014 - 03.2018
High School Diploma -
Walnut Ridge High School
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