Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

TaKyrra Walker

Atlanta,GA

Summary

Dynamic professional with a proven track record at Planned Companies, excelling in customer service and effective problem-solving. Demonstrates exceptional communication and a strong work ethic, enhancing guest satisfaction and team performance. Skilled in training and mentoring, adept at multitasking and maintaining safety procedures. Achieved significant improvements in operational efficiency and guest experience.

Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

3
3
years of professional experience

Work History

Concierge

Planned Companies
05.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Provided language translation services as needed, easing communication barriers for international guests.
  • Managed reservations for exclusive events, increasing guest engagement and satisfaction.
  • Trained new concierge staff, ensuring consistent high level of service across team.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.

Security Officer

Marksman Security
06.2023 - 01.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Monitored CCTV cameras and alarm systems for security breaches.

Assistant Caregiver

Volunteer Work
12.2021 - 11.2023
  • Consistently maintained open lines of communication between healthcare team members regarding any changes in patient status or needs.
  • Provided timely medication administration and monitored side effects, ensuring optimal health outcomes for patients.
  • Offered companionship to patients by actively listening to their stories and participating in shared interests or hobbies.
  • Implemented creative solutions for managing challenging behaviors in dementia patients while preserving dignity and respect at all times.
  • Ensured timely response to emergencies by closely monitoring patient conditions and taking appropriate action when necessary.
  • Promoted proper nutrition by preparing healthy meals according to individual dietary needs and preferences.
  • Facilitated transportation services for medical appointments or errands, enabling patients to maintain independence outside the home setting.
  • Demonstrated adaptability by working effectively with various patient populations, including those with developmental disabilities and chronic illnesses.
  • Enhanced patient well-being by providing compassionate and attentive care to individuals with various medical conditions.
  • Successfully managed time and priorities to ensure all patients received appropriate care and attention throughout each shift.
  • Assisted in maintaining a safe and clean environment for patients, ensuring a comfortable and pleasant atmosphere.
  • Assisted patients with mobility exercises, increasing physical strength and preventing further deterioration due to immobility.
  • Encouraged social interaction among patients through engaging activities, promoting mental well-being and reducing isolation.
  • Collaborated with fellow caregivers to develop personalized care plans tailored to each patient''s specific needs and preferences.
  • Continuously sought opportunities for professional development in order to stay current on best practices in caregiving and enhance the quality of care provided.
  • Contributed to team meetings by sharing insights on patient progress, leading to more coordinated care strategies among staff members.
  • Educated family members on best practices for supporting loved ones at home, empowering them as vital partners in caregiving efforts.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Babysitter

Baby Sitters Productions
10.2022 - 08.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Encouraged positive behavior and manners through example and gentle guidance.
  • Demonstrated responsibility by adhering to family-specific rules, expectations, and protocols while caring for the children.
  • Reviewed and followed parent directions for children's care.

Front Desk Receptionist

Legacy Transitional Care and Rehab
06.2022 - 02.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Greeted visitors warmly, creating positive first impression of organization.

Education

High School Diploma -

Benjamin E. Mays
Atlanta, GA
05-2022

Skills

  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving
  • Excellent Multitasking
  • Telephone Etiquette
  • Exceptional communication
  • Training and mentoring
  • Safety Procedures
  • Polite telephone etiquette

Accomplishments

  • Assisted with creating innovative engagement proposals that were memorable to couples and loved ones.
  • Created continuous revenue streams for the hotel by promoting an array of services to guests and clients including spa, salon, upscale restaurants and the casino.
  • Worked closely with management and carpenters to create an office space that was brighter and helped to improve overall productivity for front desk personnel.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual

Timeline

Concierge

Planned Companies
05.2024 - Current

Security Officer

Marksman Security
06.2023 - 01.2024

Babysitter

Baby Sitters Productions
10.2022 - 08.2023

Front Desk Receptionist

Legacy Transitional Care and Rehab
06.2022 - 02.2023

Assistant Caregiver

Volunteer Work
12.2021 - 11.2023

High School Diploma -

Benjamin E. Mays

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TaKyrra Walker