Talia Bautista
Kea‘au,HI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Payday Loans And Check Cashing Store
Hilo, HI
10.2013 - Current
- Developed and updated databases to handle customer data.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Janitorial Worker
Cw Maintenance
Hilo, HI
06.2011 - 10.2013
- Polished stainless steel fixtures and furniture details.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Education
High School Diploma -
Hilo High School
Hilo, HI06.2000
Skills
- Stocking and Replenishing
- Customer Service
- Debit Card Payment Processing
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Filing
- Grammar
- Customer Consulting
- Computer Proficiency
- Professional Telephone Demeanor
- Critical Thinking
- Money Handling Abilities
- Store Maintenance
Timeline
Customer Service Representative
Payday Loans And Check Cashing Store
10.2013 - Current
Janitorial Worker
Cw Maintenance
06.2011 - 10.2013
High School Diploma -
Hilo High School