TAMARA RODRIGUEZ
Avenue5 Residential LLC
Newport,OR
8
years of professional experience
Experienced property manager specializing in customer service leadership and administrative support. Manages daily operations, oversees onboarding processes, and ensures compliance with regulations. Builds strong relationships through effective communication and conflict resolution strategies.
Work History
ASSISTANT PROPERTY MANAGER
2 Years 1 Month- Coordinated daily operations of affordable housing communities to enhance resident satisfaction.
- Assist in managing daily operations of affordable housing communities.
- Process resident applications, recertification, and lease documentation.
- Maintain accurate resident files and occupancy records.
- Address resident inquiries and provide tailored support to ensure a positive living experience.
- Collaborated with property management teams to uphold community standards and improve overall living conditions.
- Coordinated tenant communications and resolved inquiries, enhancing resident relations.
- Assisted in daily operations of property management, ensuring high levels of tenant satisfaction.
Customer Service Lead (Remote)
2 Years 10 Months- Resolved escalated guest concerns while maintaining high satisfaction levels.
- Coordinated communication among guests, homeowners, and internal teams to resolve issues promptly.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
HR COORDINATOR / MEDICAL RECEPTIONIST
4 Years 1 Month- Supported employee onboarding and human resource administrative functions.
- Maintained confidential personnel and compliance records.
- Managed front-desk operations, scheduling, and patient communications.
- Served as the first point of contact for patients, visitors, and staff.
- Provided exceptional customer service while managing multiple priorities.
- Assisted with reporting, documentation, and office operations.
Education
Bachelor of Arts (B.A.) - Sociology
Skills
Property Management
Affordable Housing (LIHTC)
Fair Housing Compliance
Resident Relations
Leasing Operations
Customer Service Leadership
Conflict Resolution
Administrative Support
Employee Onboarding
Record Management
Microsoft Office Suite
Communication
Organization
Regulatory Compliance
Timeline
ASSISTANT PROPERTY MANAGER
Avenue5 Residential LLC
06.2024 - 07.2026Read More
Customer Service Lead (Remote)
Meredith Lodging
03.2022 - 01.2025Read More
HR COORDINATOR / MEDICAL RECEPTIONIST
Ansbro Consulting
02.2018 - 03.2022Read More
Bachelor of Arts (B.A.) from Sociology
Read More