Summary
Work History
Education
Skills
Timeline
pwb
Tamara Townsend

Tamara Townsend

Henderson ,Tennessee

Summary

Committed and hardworking Front Desk Receptionist/Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Work History

Cashier

Walmart
Jackson TN
10 2022 - Current
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.

Front Desk Receptionist

Baymont inn & Suit Hotel
Jackson TN
05 2022 - 10 2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Front Desk Receptionist

Comfort Inn & Suites
Jackson TN
05 2021 - 04 2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Front Desk Receptionist

Rodeway inn
Denmark TN
08 2018 - 08 2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected room deposits, fees, and payments.

Education

Diploma -

Chester County High School
05.2002

Skills

  • Customer assistance
  • Identification checks
  • Retail merchandising
  • Customer Relations
  • Till counting
  • Payment collection
  • Purchase assistance
  • Cash register systems
  • Cleaning and sanitizing
  • Sales expertise
  • Refunds and exchanges
  • Written and verbal communication
  • Currency counting
  • Records Maintenance
  • Point-of-sale system operation
  • Cash register operation
  • Receipt and refund issuance
  • Refund handling
  • Point of sale operation
  • Time management skills
  • Basic math skills
  • Guest inquiries
  • Money handling
  • Cash drawer management
  • Drawer management
  • Cash Handling

Timeline

Cashier

Walmart
10 2022 - Current

Front Desk Receptionist

Baymont inn & Suit Hotel
05 2022 - 10 2022

Front Desk Receptionist

Comfort Inn & Suites
05 2021 - 04 2022

Front Desk Receptionist

Rodeway inn
08 2018 - 08 2021

Diploma -

Chester County High School

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Tamara Townsend