Tamaris Galloway
Grand Rapids,MI
Summary
Highly motivated Certified Registered Medical Assistant with extensive customer service and offering over 15 years of experience with ample knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Hardworking and passionate job seeker with strong organizational skills and ready to help a team achieve company goals.
Overview
14
14
years of professional experience
Work History
Certified Registered Medical Assistant
Spectrum Health Medical Group
07.2019 - Current
- Provide optimal customer service and triage cardiovascular patients, in addition to reaching out to nurses and doctors
- Managed over 50-100 customer calls per day
- Facilitates efficient and effective patient flow including preparing patient for visit/admission, and providing specific services and education as determined by providers in accordance with licensure and policy
- Includes maintenance and monitoring of electronic health record in basket
- Greets and communicates with patients and significant others in a manner consistent with caring and respect
- Communicates, collaborates, and anticipates needs of other members of health care team in order to ensure continuity and quality of care and coordination of services
- Documents care consistent with documentation guidelines, and patient chargeable items/services according to standards
- Ensures that processes and services are continuously monitored for quality, cost effectiveness and efficiency
- Engages in process and quality improvement activities
- Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility
- Engages in continuous study of entire professional field, including best practices, to maintain professional competence, knowledge, and skills necessary for satisfactory performance of all assigned responsibilities
- Completes required continuous training and education, including department specific requirements
- Documented vital signs and health history for patients in clinic and hospital environments
- Called and faxed pharmacies to submit prescriptions and refills
- Collected and documented patient medical information such as blood pressure and weight
- Taught patients about medications, procedures and care plan instructions
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Reviewed and processed requisitions for laboratory tests.
- Centrifuged blood samples as outlined in clinical protocols.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Certified Registered Medical Assistant/Sales Representative
ProCare Pain Solutions
06.2015 - 07.2019
- Traveling to doctors clinic daily for specialty pharmacy
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Sanitized, restocked and organized exam rooms and medical equipment
- Generated revenue by liaising between doctors and companies to sell products
- Processed all medical orders such as drug prescriptions, specialty drugs, Infusions, DME equipment and home health
- Completed prior authorizations to insurance for approvals on all orders and provided all medical records necessary
- Leveraged proven sales methods to increase revenue and surpass sales objectives
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff, and clinical center personnel.
Certified Registered Medical Assistant
Family Health Center
03.2011 - 06.2015
- Sanitized, restocked and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Documented vital signs and health history for patients in clinic and hospital environments
- Collected and documented patient medical information such as blood pressure and weight
- Taught patients about medications, procedures and care plan instructions
- Called and faxed pharmacies to submit prescriptions and refills
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Prepared lab specimens for diagnostic evaluation
- EKG's, Injections, TB testing, Assist with pap smears and small in clinic procedures
- Ear Irrigations, Urinalysis, Autoclaving, and Casting
- Answered and cleared over 75 messages on the nurse line and did call backs on lab results
- Scheduling/check-in, verified insurance coverage
- Participated in Affordable Care Act by signing up eligible patients for sliding-fee scales for the underserved
Medical Assistant/Patient Care Technician
Progressive Alternatives
04.2009 - 05.2011
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Verified patient insurance coverage and collected required co-payments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Measured patient spirometry.
- Completed EKGs and other tests based on patient presentation in office.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Oriented and trained new staff on proper procedures and policies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Bachelor of Science - Interdisciplinary Studies
Western Michigan University
12.2019
Certificate - Nursing Assistant
Westside CNA
Kalamazoo, MI06.2014
Associate of Applied Science - Health Administration
Kalamazoo Valley Community College
05.2013
Certificate : Medical Assisting - undefined
Everest Institute
06.2009
Skills
- Diagnostic Evaluation
- Completing Insurance Forms
- Documentation Procedures Expertise
- Medical Histories and Vital Statistics
- Phlebotomy
- Ear Irrigations
- Scheduling Medical Appointments
- Sterile Procedures and Techniques
- Simple Dressings/Direct Patient Care
- Managing Prescription Refill/Medical Billing and Coding
- Charting Expertise/EMR Systems
- Basic Laboratory Tests/Clinical Care
Timeline
Certified Registered Medical Assistant
Spectrum Health Medical Group
07.2019 - Current
Certified Registered Medical Assistant/Sales Representative
ProCare Pain Solutions
06.2015 - 07.2019
Certified Registered Medical Assistant
Family Health Center
03.2011 - 06.2015
Medical Assistant/Patient Care Technician
Progressive Alternatives
04.2009 - 05.2011
Bachelor of Science - Interdisciplinary Studies
Western Michigan University
Certificate - Nursing Assistant
Westside CNA
Associate of Applied Science - Health Administration
Kalamazoo Valley Community College
Certificate : Medical Assisting - undefined
Everest Institute
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