Tameka Gray
Detroit,MI
Summary
Seasoned Program Coordinator with broad-ranging expertise in operations management and administration. Committed to driving teams toward success and sustaining organizational missions.
Overview
22
22
years of professional experience
Work History
Program Coordinator
Wayne Metropolitan Community Action Agency
Detroit , MI
2021.08 - Current
- Scheduled and developed program activities in accordance with program needs.
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
- Facilitated educational workshops, meetings and conferences associated with program.
- Delegated tasks to staff and volunteers during daily activities and organized events.
- Evaluated program effectiveness to develop improved methods.
- Explained program offerings and requirements to participants and answered related questions.
- Utilized appropriate promotional or marketing methods to recruit program participants, members and volunteers.
- Organized event coverage to match community expectations and achieve ratings gains.
Account Coordinator
Ch Robinson
Auburn Hills , MI
2006.04 - 2020.05
- Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
- Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
- Contacted proper individuals when issues required escalation.
- Communicated with customers when issues arose to inform regarding problem resolution.
- Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
- Liaised between customers and company in support of 2 account executives, coordinated client and supplier scheduling and processed complex projects through delivery.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Branch Manager
Enterprise Rent-A-Car
Redford , MI
2001.06 - 2006.04
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant product mix
- Increased efficiency and drove branch revenue by optimizing daily operations and expense reductions
- Established and built customer relationships through targeted outreach and initiatives with local businesses and partners
- Completed monthly closings, kept records audit-ready and monitored timely recording of daily accounting transactions.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Analyzed competitors and market trends to facilitate business growth.
- reduced financial risk to business by aligning with company regulations of rental request
Education
Bachelor of Science - Agricultural Business And Management
Michigan State University
East Lansing, MI05.2001
Skills
- Staff Hiring and Evaluations
- Problem-Solving
- Personnel Direction
- Decision Making
- Analytical Thinking
- Process improvements
- Business Management
- Customer service experience
- Administration knowledge
Timeline
Program Coordinator
Wayne Metropolitan Community Action Agency
2021.08 - Current
Account Coordinator
Ch Robinson
2006.04 - 2020.05
Branch Manager
Enterprise Rent-A-Car
2001.06 - 2006.04
Bachelor of Science - Agricultural Business And Management
Michigan State University
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