Tamesha Howard
Largo
Summary
Results-oriented Cashier Team Lead with expertise in customer service and sales strategies. Skilled in training personnel to enhance performance and maintain customer loyalty. Experienced medical technician proficient in patient care, specimen collection, and vital signs measurement. Strong problem-solving skills and effective communication abilities support efficient resolution of customer inquiries.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Raceway Gas Station
St. Petersburg
07.2023 - Current
- Supervised cashier team to ensure efficient customer service at gas station.
- Trained new cashiers on register operations and customer interaction techniques.
- Managed cash register operations, balancing drawers at the end of shifts.
- Assisted customers with fuel purchases and convenience store transactions.
- Maintained cleanliness and organization of the checkout area and store displays.
- Resolved customer inquiries and complaints to enhance service satisfaction.
- Coordinated inventory management for convenience store products and supplies.
- Monitored team performance, providing guidance to improve workflow efficiency.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
Supervisor
Heron House Assisted Living
Largo
09.2021 - 06.2023
- Supervised daily operations in assisted living environment for resident care.
- Trained staff on best practices for resident support and safety protocols.
- Coordinated activities and events to enhance resident engagement and well-being.
- Resolved conflicts among staff and addressed resident concerns effectively.
- Monitored compliance with health regulations and quality standards in care delivery.
- Implemented procedures to improve workflow and efficiency in caregiving tasks.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies and procedures.
Home Health Aide
Home Instead
Largo
01.2020 - 02.2022
- Assisted clients with daily living activities and personal care.
- Monitored client health and reported changes to the care team.
- Provided companionship and emotional support to enhance well-being.
- Prepared nutritious meals according to dietary restrictions and preferences.
- Assisted with medication management and reminders for clients.
- Developed and maintained trusting relationships with clients and families.
- Documented client progress and care activities in reports regularly.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Med Tech/Caregiver
Lake House Assisted Living Facility
Largo
07.2021 - 09.2021
- I was a medication technician and assisted with care for all residents
Caregiver
PARC, Inc
Saint Petersburg
11.2020 - 05.2021
- Assisted individuals with daily living activities and personal care needs.
- Documented patient progress and reported changes in health to supervisors.
- Coordinated with healthcare professionals to implement care plans effectively.
- Ensured a safe and clean environment by maintaining hygiene standards.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
Caregiver
Belle Vista Bluffs
Largo
09.2018 - 03.2019
- Assisted individuals with daily living activities and personal care needs.
- Administered medications according to prescribed schedules and guidelines.
- Documented patient progress and reported changes in health to supervisors.
- Provided companionship and emotional support to enhance client well-being.
- Supported bathing, dressing and personal care needs.
- Engaged clients in social activities to promote mental stimulation and interaction.
- Ensured a safe and clean environment by maintaining hygiene standards.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained a clean and well-organized environment for client happiness and safety.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Cashier/Customer Service Associate
Walmart
Saint Petersburg
03.2017 - 01.2018
- Serve as direct point of contact, and deliver excellent customer service with a positive, professional attitude.
- Operate cash register, accept payments, ensure accuracy of cash drawer, and keep work area clean and organized.
- Work as part of a team and interact with diverse customer and staff members.
- Processed customer transactions using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout areas.
Server / customer service associate
The Oaks of Clearwater
Clearwater
02.2015 - 03.2017
- Provided quick efficient service and ensured quality standards with delivered
- Took food orders delivered meals to residents Inn the tended to guests throughout the dining experience
- Implemented safe food handling policies, managed workstation supplies, and organized the restaurant during opening and closing duties.
- Established Rapport and built relationships with residents
Education
Some college - Patient care technician
Ultimate Medical Academy-Clearwater
Clearwater, FL02-2018
High School Diploma -
Gulf Coast Academy
Clearwater, FL06-2016
Skills
- Cash Handling
- Sales Support
- Customer transactions
- Inventory Management
- Customer Engagement
- Team Coordination
- Point of Sale
- Product Knowledge
- Store Merchandising
- Process Improvement
- Customer Retention
- Sales Techniques
- Customer Satisfaction
- Staff Supervision
- Store Organization
- Medication Administration
- Food Handling
- Food Preparation
- Cleaning Experience
- Laundry
- Personal Assistant Experience
Certification
- CPR
- First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cashier Team Lead
Raceway Gas Station
07.2023 - Current
Supervisor
Heron House Assisted Living
09.2021 - 06.2023
Med Tech/Caregiver
Lake House Assisted Living Facility
07.2021 - 09.2021
Caregiver
PARC, Inc
11.2020 - 05.2021
Home Health Aide
Home Instead
01.2020 - 02.2022
Caregiver
Belle Vista Bluffs
09.2018 - 03.2019
Cashier/Customer Service Associate
Walmart
03.2017 - 01.2018
Server / customer service associate
The Oaks of Clearwater
02.2015 - 03.2017
Some college - Patient care technician
Ultimate Medical Academy-Clearwater
High School Diploma -
Gulf Coast Academy