Tami Vo
Stockton,CA
Summary
Experienced and highly skilled Branch Manager with a proven track record at U.S. Bank, enhancing branch revenue through strategic planning and market analysis. Excelled in building strong teams and fostering customer relationships and demonstrating an excellent work ethic.
Overview
22
22
years of professional experience
Work History
Branch Manager
U.S. Bank
10.2007 - Current
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Managed time efficiently in order to complete all tasks within deadlines.
Personal Banker
WAMU
01.2005 - 10.2007
- Recommend bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Store Manager
Hot Dog on a Stick
01.2003 - 01.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Lincoln High School
Stockton, CASkills
- Excellent work ethic
- Strong team-builder
- Strategic Planning
- Sales management
- Community Relations
- Customer Relationships
Languages
Vietnamese
Timeline
Branch Manager
U.S. Bank
10.2007 - Current
Personal Banker
WAMU
01.2005 - 10.2007
Store Manager
Hot Dog on a Stick
01.2003 - 01.2005
High School Diploma -
Lincoln High School
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