Tamika Fuller
Las Vegas,NV
Summary
Experienced home care operations leader with strengths in scheduling, client coordination, compliance tracking, and team training. Known for clear communication, problem-solving, and dependable care support.
Overview
7
7
years of professional experience
Work History
General Manager
Home Instead Henderson
Las Vegas, Nevada
12.2022 - Current
- Oversaw daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Facilitated hiring process by screening candidates, conducting interviews, and onboarding and training care professionals.
- Tracked compliance with home care policies and state requirements.
- Reviewed client service plans and updated care assignments..
- Assisted with caregiver scheduling and client care coverage.
- Supported families with scheduling, service questions, and issue resolution
- Managed employee discipline by issuing verbal and written warnings for policy violations. through verbal and written warnings.
- Fostered positive work environment by developing team-building activities that promoted collaboration among departments.
- Supported daily home care office operations for Home Instead Henderson.
Client Care Manager
All Pro Home Care
Las Vegas, Nevada
03.2020 - 12.2022
- Matched caregivers to client preferences and care requirements.
- Coordinated client care schedules for All Pro Home Care cases.
- Monitored client needs and adjusted visit schedules.
- Communicated service updates with clients, families, and caregivers.
- Resolved service concerns with clients, families, and staff.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Education
Associate of Applied Science - Business Administration And Management
College of Southern Nevada
Las Vegas, NV05-2028
High School Diploma -
Omaha Public Schools
Omaha05-1995
Skills
- Budget management
- Compliance tracking
- Office operations
- Staff scheduling
- Schedule management
- Business administration
- Customer service
- Employee training
- Quality assurance
- New business development
- Sales team development
- Leadership
- Team building
- Client relations
- Conflict resolution
Timeline
General Manager
Home Instead Henderson
12.2022 - Current
Client Care Manager
All Pro Home Care
03.2020 - 12.2022
Associate of Applied Science - Business Administration And Management
College of Southern Nevada
High School Diploma -
Omaha Public Schools