Tammi Edwards
Pikeville,NC
Summary
Accomplished leader with extensive experience in account reconciliation and HR functions. Committed to fostering a positive work environment and implementing effective training strategies that enhance team performance and operational success.
Overview
26
26
years of professional experience
Work History
Business Office Manager
Spring Arbor of Wilson
Wilson, NC
05.2024 - Current
- Process and manage accounts. Post payments daily, prepare deposits, assess monthly charges, generate statements, and collect fees.
- Be point of contact for all associate relations to include complaints/concerns, corrective action, investigation, etc. Partner with Executive Director and Director of Employee Relations on appropriate resolution.
- Hire, train, schedule, supervise, and coordinate staff.
- Support all Human Resources functions within the community.
- Manage daily operations of business office, ensuring efficiency and compliance with company policies.
- Oversee accounts payable and receivable processes, maintaining accurate financial records.
Regional Sales Manager
Eagle's Pointe Assisted Living
Goldsboro, NC
06.2020 - 05.2024
- Leaded and executed regional sales strategies to achieve and exceed occupancy and revenue targets.
- Partnered with community leadership to develop and implement effective sales and marketing plans.
- Ensured consistent use of CRM systems, sales processes, and follow-up standards across all communities.
- Analyzed market trends, competitor activity, and census data to inform regional strategy.
- Supervised, coached, trained, and mentored Area and Community Sales Managers to improve closing ratios and pipeline performance.
- Conducted regular on-site and virtual sales coaching and performance reviews.
- Collaborated frequently with the Regional VP of Operations and sales leaders to ensure alignment and accountability.
- Supported hiring, onboarding, and performance management of sales team members.
- Established clear expectations, goals, and accountability for sales outcomes.
- Monitored key performance indicators
- Identified performance gaps and implemented corrective action plans when needed.
- Prepared and present regular performance reports and updates to executive leadership.
- Built and maintained strong relationships.
General Manager
Texas Steakhouse & Saloon
Wilson, NC
05.2014 - 02.2020
- Led operational improvements to enhance staff efficiency and customer satisfaction.
- Developed training programs for team members, fostering skills in service excellence and product knowledge.
- Analyzed sales data to identify trends and implement strategies that increased revenue growth.
- Oversaw budgeting processes, ensuring cost control while maintaining quality service standards.
- Established effective communication channels between management and staff, promoting transparency and teamwork.
- Directed inventory management processes, reducing waste and optimizing supply chain efficiency.
- Implemented marketing initiatives that boosted customer engagement and brand loyalty within the community.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
AMF Bowling
Wilson, NC
03.2004 - 05.2014
- Helped develop financial operational plans/budgets and monitor their performance to achieve the center's financial goals.
- Managed the day-to-day operations of the center, scheduling, planning, organizing and communicating effectively with the team.
- Supervised and directed regular training for all staff members and ensured their proficiency.
- Managed multiple departments efficiently and conducted regular meetings with management team to review performance and offer direction.
- Reviewed profit and loss statements weekly/monthly and adjusted action plan accordingly.
- Helped keep morale high for the time and address any center-level HR or loss prevention issues.
- Achieved and maintained overall guest service goals; ensured that customer complaints were resolved appropriately and that guests are completely satisfied.
- Ensured the highest quality standards and exceptional guest satisfaction.
- Provided ongoing training and supervision to ensure consistent execution of corporate initiatives and standards.
- Fostered a thriving sales culture.
Team Supervisor
Chick-fil-A
Wilson, NC
09.2000 - 02.2004
- Upheld "Core Values of the Business"
- Personally Modeled "Core Traits of a Leader"
- Held Team Members accountable to daily expectations.
- Ensured the daily use of systems within the FOH.
- Effectively trained and developed team members.
- Ensured the best possible guest experience at all times.
- Met all standards and timelines set forth in Leader Meetings and Manuals
- Coached CEM scores.
- Upheld the Moral and Community of the Team.
- Set and communicated all goals.
- Trained and mentored team members on operational best practices and company standards.
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ08-2026
High School Diploma -
Hunt High School
Wilson, NC06-2023
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Payroll and budgeting
- Payroll processing
- Relationship building
- Records management
- Business operations management
- Documentation and control
- Scheduling and calendar management
- Human resources management
Timeline
Business Office Manager
Spring Arbor of Wilson
05.2024 - Current
Regional Sales Manager
Eagle's Pointe Assisted Living
06.2020 - 05.2024
General Manager
Texas Steakhouse & Saloon
05.2014 - 02.2020
General Manager
AMF Bowling
03.2004 - 05.2014
Team Supervisor
Chick-fil-A
09.2000 - 02.2004
Bachelor of Science - Management
University of Phoenix
High School Diploma -
Hunt High School