Tammie Moore

Real Estate Consultant Berkshire Hathaway Home Services Pen Fed Realty

09/2016-present

. Charged with assisting clients with purchasing and selling properties in the metropolitan Baltimore region.

· Expedited and streamlined the daily responsibilities of following up with lenders and title officers to achieve optimal service delivery in all transactions

· Developed and directed schedule for individualized home inspections to expedite necessary services

· Managed and marketed leads among the sphere of influence to position properties for maximum exposure and client satisfaction.

Assistance Branch Manager PNC Bank Baltimore, MD

09/2012-12/2016

.Thorough knowledge of bank products and services

. Coaching to meet branch and individual sales goals.

. Maintain a highly motivated, well-trained staff along with maintaining effective employee relations

. Ensure that bank policies and procedures are in compliance

. Ensure adequate staffing for efficient branch operations

. Comply with Federal laws and regulations set forth by the government and other regulatory agencies

. Resolve customer problems that require a management-level decisions

. Advise Branch Manager of any department or branch office issues

. In the absence of the Branch Manager I had working knowledge of these responsibilities:

o Monitor key products/sales within the branch to ensure profitable and sound business practices for the bank, a high quality of service for members, and that employees are maximizing opportunities to cross-sell products and services

o Manage the security and safety of the branch. By having a responsibility to adhere to security and safety policies and procedure, and to alert staff to any changes

o Ensure that the opening and closing procedures, (i.e., alarms, vault, balance automated transaction machines night deposits, etc.) and branch head teller, branch staff are completing the end of day balancing of the branch, and assisting when necessary

Personal Banker PNC Bank Baltimore, MD

01/2009-09-2012

· Interact with all levels of a diversified workforce and customer base to address specific customer banking and financial needs

· Work closely with the general manager to ensure strategic short- and long-range goals and objectives are met, in addition to corporate benchmarks and brand standards for the branch overall success

· Incorporate vast sales skills, product knowledge and ability to efficiently and effectively address customer issues in a manner conducive for optimal resolution and satisfaction

· Provide demonstrations for customers of the latest technological advances to access funds

· Maintain accurate documentation of all necessary banking records

· Use personal computers and other technologies as needed for regular and timely correspondence with various stakeholders – corporate office, venders, customers, etc.

· Identify and direct customers to a vast array of business partners as needed (i.e., financial advisors, mortgage or ADT representatives)

Diploma – conferred May 1988

Havelock High School – Havelock, NC

AA in Business Administration – anticipated graduation in fall 2021

Baltimore City Community College – Baltimore, skills.