Tammie Thomas
Customer Service Representative
Killeen,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
PSCU
Killeen, TX
02.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
Customer Service Assistant
APAC
Phoenix, AZ
08.2013 - 01.2015
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 150-200 + incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
Data Entry Clerk
Ranstad
Phoenix, AZ
09.2012 - 07.2013
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
Education
No Degree -
Maynard Evans High School
Orlando, FLSkills
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Needs Assessment
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Customer Data Confidentiality
- Answering Customer Questions
Timeline
Customer Service Representative
PSCU
02.2015 - Current
Customer Service Assistant
APAC
08.2013 - 01.2015
Data Entry Clerk
Ranstad
09.2012 - 07.2013
No Degree -
Maynard Evans High School
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