Tammy Bastin
Selma,NC
Summary
Dedicated front desk professional with strong customer service skills, ensuring welcoming experiences and efficient operations. Detail-oriented office manager with extensive experience in hospitality services and front office management. Known for effective communication and multitasking abilities, contributing to smooth operations and high customer satisfaction.
Overview
4
4
Certifications
8
8
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
Smithfield, North Carolina
03.2025 - Current
- Greeted guests upon arrival, providing a welcoming atmosphere.
- Managed check-in and check-out processes efficiently for smooth guest experiences.
- Handled phone inquiries, sharing hotel information and booking reservations.
- Coordinated room assignments based on guest preferences and availability.
- Assisted housekeeping staff by reporting maintenance issues promptly.
- Provided local area information, enhancing guest enjoyment during their stay.
- Collaborated with team members to ensure front desk operations ran smoothly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Updated and maintained office policies and procedures.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
General Manager IT
Little Caesars Pizza
Zebulon, North Carolina
09.2019 - 07.2021
- Supported staffing, training, and scheduling for team members.
- Followed food safety protocols consistently during daily operations.
- Handled customer complaints and kept satisfaction levels high.
- Resolved customer concerns promptly while keeping service quality strong.
- Trained employees on duties, policies, and procedures.
- Built schedules and monitored payroll to stay within budget.
- Kept communication open with staff to support efficient operations.
- Issued verbal and written discipline when needed.
- Helped create positive work environment through team-building activities across departments.
- Guided management and supervisory staff to support smooth operations.
- Delivered strong client service through direct leadership of associates and managers.
- Followed local health department regulations for food safety compliance.
- Built service and sales strategies to improve retention and revenue.
- Reviewed current business practices and worked with other departments on action plans.
- Rolled out employee recognition programs to motivate staff toward organizational goals.
- Assigned work to staff and set priorities and goals.
- Completed opening, closing, and shift-change tasks to maintain daily standards.
- Checked inventory levels and placed orders to keep merchandise stocked.
- Built and maintained strategic client relationships.
- Tracked monthly sales and prepared reports for business development planning.
Office Manager
GBD REFRIDGRATED TRANSPOT LLC
Selma, North Carolina
10.2018 - 01.2020
- Supported office operations and maintained efficient workflow at GBD Refrigerated Transport.
- Coordinated schedules and appointments for executives and team members.
- Managed inventory levels and ordered supplies as needed.
- Maintained filing systems and organized company documents for easy access.
- Improved communication between departments to support collaboration.
- Helped onboard new employees and trained staff on office procedures.
- Applied office policies to improve operational efficiency and organization.
- Kept filing system for records, correspondence, and other documents.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Monitored office inventory and placed supply orders.
- Tracked invoices and payments to support accurate accounts receivable and payable records.
- Monitored client payments due and contacted clients with past-due balances.
- Managed front desk operations, greeted visitors, answered questions, and directed personnel as needed.
- Resolved customer inquiries promptly while maintaining positive client relationships.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed bookkeeping duties such as bank statement reconciliation and journal entry creation.
- Kept office organization to support efficiency, professionalism, and performance goals.
- Supervised staff members, organized schedules, and delegated tasks.
- Reviewed files and records to gather information and respond to requests.
- Handled correspondence, answered and forwarded calls, and prepared business letters and records.
- Coded and entered daily invoices using in-house accounting software.
- Developed and applied office policies and procedures.
- Managed office functions and coordinated daily activities for employees.
- Created Excel spreadsheets to track vacation requests, sick days, and related data.
- Organized company events, including holiday parties and team-building activities.
- Strengthened communication between departments across organization.
- Maintained confidential personnel records.
- Delegated work to staff and set priorities and goals.
- Resolved customer complaints and answered customer questions.
- Coordinated with other supervisors to combine group efforts toward goals.
- Discussed job performance issues with employees, identified causes, and developed solutions.
- Consulted with managers to resolve employee performance, office equipment, and work schedule issues.
- Issued work schedules, duty assignments, and deadlines for office and administrative staff.
- Reviewed reports on employee attendance, productivity, and effectiveness to evaluate performance.
- Developed work schedules based on budgets and workloads while covering priority tasks.
Education
High School Diploma -
Johnston Community College
Smithfield, NC08-2019
Skills
- Office administration and management
- Effective communication skills
- Multitasking proficiency
- Customer service excellence
- Hospitality management
- Word processing expertise
- Front office operations
- Customer interaction and assistance
Certification
SERVSAFE CERTIFICATE
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
03.2025 - Current
General Manager IT
Little Caesars Pizza
09.2019 - 07.2021
Office Manager
GBD REFRIDGRATED TRANSPOT LLC
10.2018 - 01.2020
High School Diploma -
Johnston Community College