Tammy Bastin
Holiday Inn Express Hotel
Selma,NC
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Selma, NC, US
Open to relocation:
Yes
Minimum Desired Compensation
$0/hr
Important To Me
Healthcare benefitsCareer advancement
8
Years of experience
Dedicated front desk professional with strong customer service skills, ensuring welcoming experiences and efficient operations. Detail-oriented office manager with extensive experience in hospitality services and front office management. Known for effective communication and multitasking abilities, contributing to smooth operations and high customer satisfaction.
Work History
Front Desk Receptionist
1 Year 7 Months- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
General Manager IT
1 Year 10 Months- Supported staffing, training, and scheduling for team members.
- Followed food safety protocols consistently during daily operations.
- Handled customer complaints and kept satisfaction levels high.
- Resolved customer concerns promptly while keeping service quality strong.
- Trained employees on duties, policies, and procedures.
- Built schedules and monitored payroll to stay within budget.
- Kept communication open with staff to support efficient operations.
- Issued verbal and written discipline when needed.
- Helped create positive work environment through team-building activities across departments.
- Guided management and supervisory staff to support smooth operations.
- Delivered strong client service through direct leadership of associates and managers.
- Followed local health department regulations for food safety compliance.
- Built service and sales strategies to improve retention and revenue.
- Reviewed current business practices and worked with other departments on action plans.
- Rolled out employee recognition programs to motivate staff toward organizational goals.
- Assigned work to staff and set priorities and goals.
- Completed opening, closing, and shift-change tasks to maintain daily standards.
- Checked inventory levels and placed orders to keep merchandise stocked.
- Built and maintained strategic client relationships.
- Tracked monthly sales and prepared reports for business development planning.
Office Manager
1 Year 3 Months- Supported office operations and maintained efficient workflow at GBD refrigerator transport
- Tracked invoices and payments to support accurate accounts receivable and payable records.
- Managed front desk operations, greeted visitors, answered questions, and directed personnel as needed.
- Resolved customer inquiries promptly while maintaining positive client relationships.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed bookkeeping duties such as bank statement reconciliation and journal entry creation.
- Kept office organization to support efficiency, professionalism, and performance goals.
- Supervised staff members, organized schedules, and delegated tasks.
- Reviewed files and records to gather information and respond to requests.
- Handled correspondence, answered and forwarded calls, and prepared business letters and records.
- Coded and entered daily invoices using in-house accounting software.
- Developed and applied office policies and procedures.
- Managed office functions and coordinated daily activities for employees.
- Created Excel spreadsheets to track vacation requests, sick days, and related data.
- Organized company events, including holiday parties and team-building activities.
- Strengthened communication between departments across organization.
- Maintained confidential personnel records.
- Delegated work to staff and set priorities and goals.
- Resolved customer complaints and answered customer questions.
- Coordinated with other supervisors to combine group efforts toward goals.
- Discussed job performance issues with employees, identified causes, and developed solutions.
- Consulted with managers to resolve employee performance, office equipment, and work schedule issues.
- Issued work schedules, duty assignments, and deadlines for office and administrative staff.
- Reviewed reports on employee attendance, productivity, and effectiveness to evaluate performance.
- Developed work schedules based on budgets and workloads while covering priority tasks.
Education
High School Diploma
Skills
Office administration and management
Effective communication skills
Multitasking proficiency
Customer service excellence
Hospitality management
Word processing expertise
Front office operations
Customer interaction and assistance
Education and Training
other
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
03.2025 - CurrentRead More
General Manager IT
Little Caesars Pizza
09.2019 - 07.2021Read More
Office Manager
GBD REFRIDGRATED TRANSPOT LLC
10.2018 - 01.2020Read More
Johnston Community College
High School Diploma
Read More