Tammy Bastin
Holiday Inn Express Hotel
Selma,NC
4
Certifications
8
years of professional experience
Front Desk Receptionist coordinating 30+ reservation requests per shift, guest check-ins, check-outs, and front office communications in hospitality settings. Manages multi-line phone coverage, room assignments, and guest requests while keeping records accurate and service prompt. Supports housekeeping, maintenance follow-up, and conference room setup to keep daily operations moving smoothly.
Work History
Front Desk Receptionist
1 Year 7 Months- Support 25+ guest check-ins per shift while keeping the front desk organized and welcoming.
- Manage check-in and check-out workflows, room assignments, and reservation updates to keep guest stays running smoothly.
- Answer incoming calls, route callers, take messages, and provide hotel information with a polite, professional tone.
- Perform data entry in computer systems, maintain accurate guest records, and support office administration tasks.
- Organize digital and physical filing systems, complete basic bookkeeping, and track documents, mail, and deliveries.
- Coordinate appointments, explain policies and procedures, and protect guest information with consistent confidentiality.
General Manager IT
1 Year 10 Months- Resolved 10+ customer complaints weekly while protecting service quality and satisfaction.
- Trained employees on duties, policies, and procedures to strengthen consistency across shifts.
- Monitored payroll and built schedules within budget to balance labor costs and coverage.
- Followed food safety protocols and local health department regulations during daily operations.
- Issued verbal and written discipline, assigned work, and set priorities to keep teams accountable.
- Tracked monthly sales, prepared business development reports, and maintained strategic client relationships.
Office Manager
1 Year 3 Months- Managed 5 office tasks per day while keeping front desk, calls, and records organized.
- Coordinated schedules, appointments, and daily priorities for executives and team members to keep operations on track.
- Maintained filing systems, confidential personnel records, and organized correspondence for fast document retrieval.
- Answered calls, routed mail, prepared business letters, and handled email correspondence with clear communication.
- Managed office inventory, ordered supplies and equipment, and used Microsoft Excel to track vacation and sick leave data.
- Supervised staff, assigned schedules and deadlines, and resolved customer complaints while supporting positive guest relations.
Education
High School Diploma
Skills
Office administration and management
Word processing expertise
Data entry
Calendar coordination
Document filing systems
Hospitality management
Front office operations
Customer interaction and assistance
Guest relations
Telephone etiquette
Microsoft Excel
Certification
SERVSAFE CERTIFICATE
Education and Training
other
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
03.2025 - CurrentRead More
General Manager IT
Little Caesars Pizza
09.2019 - 07.2021Read More
Office Manager
GBD REFRIDGRATED TRANSPOT LLC
10.2018 - 01.2020Read More
Johnston Community College
High School Diploma
Read More