Tammy Johnson
Missouri City
Summary
Dynamic Patient Access Manager with a focus on problem-solving and relationship building. Skilled in training and mentoring staff, managing workflows, and fostering collaboration with senior leadership to improve patient experiences and operational efficiency.
Overview
16
16
years of professional experience
Work History
Patient Access Manager
Harris Health
Houston
09.2015 - Current
- Manage patient registration processes to ensure efficient management of registration and patient flow.
- Conduct hiring and termination processes, ensuring compliance with organizational policies and procedures and fostering a positive work environment.
- Resolve patient complaints, ensure high-quality service, and maintain clear communication with patients.
- Oversee 8 workqueues daily basis and manage 11 different reports to ensure efficient workflow and accurate reporting.
- Monitor employee performance and provide feedback for improvement.
- Ensure compliance with HIPAA regulations related to protecting the privacy of protected health information.
- Collaborate and foster positive relationships with senior leadership, physicians, and staff to improve patient experiences.
- Train staff on procedures and system usage and perform audits of patient registration documents to ensure accuracy.
- Maintain communication and transparency with department heads and clinical staff.
Lead Patient Access Representative
Harris Health
Houston
06.2014 - 09.2015
- Supervised team members to ensure compliance with healthcare policies and procedures in absence of department supervisor.
- Assisted in training new staff on patient access protocols and system navigation.
- Ensured all accounts contained comprehensive and accurate data to provide for timely billing and optimal reimbursement.
- Resolved escalated customer complaints in a timely manner while maintaining professional standards of conduct.
- Ensured compliance with government regulations regarding HIPAA privacy laws, medical record release policies.
- Provided feedback to management regarding employee performance and customer service issues.
- Verified demographics and insurance information to register patients utilizing the Epic system.
Patient Access Representative
Harris Health
Houston
02.2013 - 06.2014
- Collected and verified patient insurance information accurately.
- Provided excellent customer service to patients and families.
- Maintained electronic health records to ensure data accuracy.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Explained various admission forms and policies, acquiring signatures for consent.
Retail Sales Manager
Shasa
09.2010 - 08.2011
Education
High School Diploma -
John Foster Dulles High School
Sugar Land, TX05-1997
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT03-2026
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZSkills
- Effective written and verbal communication
- Training and mentoring
- Relationship building
- Effective problem solving
- Team collaboration
- Time management abilities
- Microsoft outlook, word, and Excel
Timeline
Patient Access Manager
Harris Health
09.2015 - Current
Lead Patient Access Representative
Harris Health
06.2014 - 09.2015
Patient Access Representative
Harris Health
02.2013 - 06.2014
Retail Sales Manager
Shasa
09.2010 - 08.2011
High School Diploma -
John Foster Dulles High School
Bachelor of Science - Healthcare Administration
Western Governors University
Bachelor of Science - Healthcare Administration
University of Phoenix