Tammy Knott
Stirling Rawdon,Ontario
Summary
Dependable Customer Service Professional, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Server
Springbrook Diner
Springbrook, Ontario
09 2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Store Manager
Dulux Paints
Campbellford, Ontario
12 2022 - 03 2024
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Commercial Cleaner
Windswept Enterprises
Trent Hills, Ontario
09 2021 - 08 2022
- Streamlined cleaning processes, allowing for more efficient task completion without compromising on quality.
- Elevated customer experience in commercial spaces by ensuring all areas were visually appealing and odor-free.
- Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.
- Improved organizational efficiency by maintaining inventory of cleaning supplies and equipment, ensuring availability when needed.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Collaborated effectively with colleagues on large-scale projects to achieve desired outcomes within specified timeframes.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained clean, neat, and professional entrances.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Prevented property damage and loss by carefully handling and cleaning delicate surfaces and items.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Customer Service Representative
Home Hardware Center
Norwood, Ontario
07 2014 - 07 2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Diploma - Medical Assistant
06.2000
- Awarded Diploma
Skills
- Hospitality service expertise
- Point of sale operation
- Order accuracy
- Creative problem solving
- Customer Relations
- Cash Handling
- Telephone etiquette
- Training material updates
- POS systems expert
- Strategic thinker
- Systems and software programs
- Opening and closing procedures
- Product and service sales
- Active Listening
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Multitasking Abilities
- Problem-Solving
- Data Entry
- Teamwork and Collaboration
- Self-Motivated
Certification
- Licensed-Smart Serve - 2025
Timeline
Server - Springbrook Diner
09 2024 - Current
Store Manager - Dulux Paints
12 2022 - 03 2024
Commercial Cleaner - Windswept Enterprises
09 2021 - 08 2022
Customer Service Representative - Home Hardware Center
07 2014 - 07 2021
Toronto School of business - Diploma, Medical Assistant