Tammy McNatt
Paralegal
Tulsa,OK
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Front Office Receptionist
Kansas State Capitol
Topeka , KS
12.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Handled assignments independently with good judgement and critical thinking skills.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean reception area to promote positive, professional environment for clients.
- Identified visitors' needs to offer solutions and information.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
Debt Collection Specialist
Berlin Wheeler
Topeka, Kansas
02.2018 - 12.2018
- Mitigated potential legal issues by ensuring strict adherence to federal and state regulations governing debt collections.
- Enhanced client satisfaction by providing detailed reports on collection progress and debtor status updates.
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
- Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies.
Adult Detention Officer
David L. Moss Criminal Justice Center
Tulsa, Oklahoma
06.2006 - 01.2007
- Safeguard inmate rights while maintaining facility security through diligent adherence to constitutional mandates and departmental policies.
- Contributed to a positive work culture among fellow officers by offering assistance when needed, promoting teamwork, and actively participating in team-building exercises.
- Managed daily operations within the detention facility, ensuring proper documentation, record-keeping, and compliance with local, state, and federal regulations.
- Reduced the risk of security breaches by maintaining strict adherence to established protocols and procedures.
- Maintained accurate records of inmate property during intake and release procedures, ensuring proper storage and return of personal belongings.
Campus Police Dispatcher
University of Tulsa
Tulsa, Oklahoma
01.2002 - 08.2002
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch, and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving the overall efficiency of the department.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
Receptionist Intern
City of Tulsa Human Rights Department
Tulsa, OK
06.2001 - 09.2001
- Demonstrated excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.
- Maintained cleanliness of the reception area, creating a welcoming atmosphere for visitors and employees alike.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
Associate of Arts - Paralegal Studies
Tulsa Community College
Tulsa, OK 06.2024 - 06.2027
Skills
Administrative Skills
Appointment Scheduling
File Organization
Business operations understanding
Time Management
Problem-solving skills
Verbal and written communication
Organization skills
Building Relationships
Listening Skills
Record preparation
Security awareness
Affiliations
Member of The American Bar Association
Languages
ASL
Full Professional
Timeline
Associate of Arts - Paralegal Studies
Tulsa Community College
06.2024 - 06.2027
Front Office Receptionist
Kansas State Capitol
12.2022 - 04.2023
Debt Collection Specialist
Berlin Wheeler
02.2018 - 12.2018
Adult Detention Officer
David L. Moss Criminal Justice Center
06.2006 - 01.2007
Campus Police Dispatcher
University of Tulsa
01.2002 - 08.2002
Receptionist Intern
City of Tulsa Human Rights Department
06.2001 - 09.2001
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