TAMMY DYE
Hayesville,NC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and office administration, notably at R1 RCM Inc. Proven ability to manage travel arrangements and resolve conflicts effectively. Recognized for dependability and strong communication skills, consistently delivering exceptional service and support in fast-paced environments. Proficient in Microsoft Office and Google Drive.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
R1 RCM Inc
Rhinelander, WI
11.2018 - 12.2021
- Scheduled patient appointments to optimize daily operations.
- Processed co-pay payments efficiently, ensuring accurate financial transactions.
- Demonstrated reliability and flexibility in supporting team objectives.
- Consistently went above and beyond to assist colleagues and enhance service delivery.
Administrative Assistant
NATH, Northwoods
Rhinelander, WI
03.2013 - 12.2020
- Oversaw daily office operations, ensuring efficient inventory management of supplies.
- Delivered comprehensive secretarial support to enhance team collaboration.
- Composed letters, memos, reports, emails, and presentations per management requirements.
- Organized multiple fundraising events while meticulously managing details to meet deadlines.
Print Service/Impress Supervisor
Officemax
Rhinelander, WI
03.2012 - 10.2018
- Increased customer satisfaction through proactive engagement and effective service resolution initiatives.
- Utilized Point of Sale register system to accurately complete transactions.
- Developed comprehensive documentation for processes, procedures, and workflows for future reference.
- Supervised daily cash handling procedures, ensuring transaction and deposit accuracy.
- Executed thorough opening, closing, and shift change functions to uphold operational standards.
Leisure and Corporate Travel Consultant
AIG Travel Guard
Stevens Point, WI
08.2003 - 03.2012
- Coordinated comprehensive travel arrangements, including flights, hotels, and car rentals for diverse clients.
- Utilized automated systems to efficiently book reservations and monitor corporate travel expenses.
- Conducted thorough destination research to deliver insightful travel advice and recommendations.
- Ensured compliance with all legal requirements prior to finalizing travel bookings.
- Assisted in developing travel insurance policies to safeguard clients against unforeseen circumstances.
- Provided exceptional customer service, promptly resolving travel-related issues.
- Engaged clients with open-ended questions to accurately assess needs and tailor travel offerings.
Education
Associate - Accounting, Business Mid Management and Marketing
Nicolet Area Technical College
Rhinelander01.2014
Skills
- Customer service and client relations
- Travel arrangements and reservations
- Leisure and executive travel management
- Hotel accommodations and international bookings
- Conflict resolution strategies
- Office administration skills
- Self-directed work ethic
- Dependability and responsibility
- Microsoft Office proficiency
- Google Drive expertise
- Problem resolution techniques
References
References available upon request.
Timeline
Patient Service Representative
R1 RCM Inc
11.2018 - 12.2021
Administrative Assistant
NATH, Northwoods
03.2013 - 12.2020
Print Service/Impress Supervisor
Officemax
03.2012 - 10.2018
Leisure and Corporate Travel Consultant
AIG Travel Guard
08.2003 - 03.2012
Associate - Accounting, Business Mid Management and Marketing
Nicolet Area Technical College
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