Tammy M. Allegretti

Store Support/ addressing questions from store employees and management team regarding company systems, policies, and processes via phone, email, and chat.

Request access for employees internal systems and provide basic training within the systems and programs.

Identify complex issues within AP, AR, IT and escalating them appropriately.

Maintain and update reports such as Daily Sales, Purchase Card Reports, Stock Corrections and NSF checks.

Provide Support to management teams with updated changes in policies and procedures.

Provide customer service to employees and customers internally/externally.

Daily Reporting on Daily Sales, Journal Entries, Warehouse Journal Entries, Manual Billing.

Maintain the processes and procedures for the District and DC of NAPA CONNECTICUT.

• Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
• Established preliminary and comprehensive assessment for social service needs of consumers.
• Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
• Collaborated with department managers to correct and improve services.
• Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
• Increased client satisfaction by actively addressing concerns and providing timely resolutions.
• Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
• Implemented data-driven decision-making processes, resulting in more targeted and effective interventions for clients.