TAMRA JACOBS
San Antonio,TX
Summary
Dynamic Office Coordinator with extensive experience at Health By Design in San Antonio, TX, adept in office administration and records keeping. Demonstrated ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Excelled in insurance verification and Microsoft Office suite, proving a commitment to high-quality outcomes and operational efficiency.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Inspire Dental
San Antonio, TX
12.2024 - Current
- Reach out to patients that have not been seen in a few months to years and reactivate them.
- Assist when needed
Office Coordinator
Health By Design
San Antonio, TX
10.2021 - 08.2024
- Communicate effectively with customers to ensure high quality and timely expedition of customer requests and appointments
- Excellent decision-maker while following all established guidelines, protocols, and policies to ensure patient/customer satisfaction
- Manage all front office duties to include patient check-in/check-out, scheduling, insurance verification, and patient inquiries
- Organized and managed office operations and procedures, including record keeping systems and filing protocols
- Answered phone calls in a professional manner; routed calls to appropriate personnel as needed
Medical Office Specialist
Cardiology Clinic of San Antonio
San Antonio, TX
02.2019 - 09.2021
- Handled multi-line phone system, responding to patient inquiries and directing calls efficiently
- Prepared various reports as requested by leadership
- Communicated effectively with other departments regarding changes in policies or procedures that may impact workflow or patient care
- Organized work flow effectively in order to meet tight deadlines without compromising quality standards
Administrative Assistant
Favorite Healthcare Staffing
San Antonio, TX
09.2018 - 02.2019
- Managed multi-line phone system, addressing patient inquiries and routing calls efficiently
- Maintained files and filing, keeping sensitive information confidential
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
Administrative Assistant
Hill Country Pain Associates
San Antonio, TX
09.2017 - 08.2018
- Scanned and organized patient documents into electronic medical records for accurate record-keeping
Surgery Scheduler
St. Raphael's Surgery Center
San Antonio, TX
04.2015 - 08.2017
- Managed inbound calls, addressing patient inquiries and coordinating with medical staff
Education
Registered Nurse - Nursing
San Antonio College
San Antonio, TX05.2014
Medical Assistant -
Texas Careers Institute
12.2005
Skills
- Data entry
- Records keeping
- Administrative support
- Insurance verification
- Microsoft Office suite
- Office Administration
- Contract coordination
- Report reconciliation
References
References available upon request
Volunteer Experience
Habitat for Humanity Volunteer, The Rock San Antonio, Collaborated with other volunteers to complete projects on time and within budget constraints., Performed manual labor such as digging foundations, lifting heavy objects, painting walls., Assisted in the construction of homes for families in need, utilizing carpentry and masonry skills.
Timeline
Administrative Assistant
Inspire Dental
12.2024 - Current
Office Coordinator
Health By Design
10.2021 - 08.2024
Medical Office Specialist
Cardiology Clinic of San Antonio
02.2019 - 09.2021
Administrative Assistant
Favorite Healthcare Staffing
09.2018 - 02.2019
Administrative Assistant
Hill Country Pain Associates
09.2017 - 08.2018
Surgery Scheduler
St. Raphael's Surgery Center
04.2015 - 08.2017
Registered Nurse - Nursing
San Antonio College
Medical Assistant -
Texas Careers Institute
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