Tamra Smith
Columbia,South Carolina
Summary
Dynamic Collection Specialist with proven expertise at Nexus Water Group in debt recovery and regulatory compliance. Skilled in data analysis and customer communication, I successfully coordinated payment plans and resolved complex account discrepancies, enhancing customer satisfaction and ensuring compliance with collection laws. Committed to delivering results and driving operational efficiency.
Overview
8
8
years of professional experience
Work History
Collection Specialist
nexus water group
, NC
11.2020 - 06.2025
- Assessed accounts for delinquent balances and engaged with customers to coordinate payment plans or obtain payments.
- Ensured compliance with applicable federal and state laws governing collections practices.
- Worked collaboratively with other departments to ensure timely resolution of customer issues.
- Generated reports detailing customer delinquency trends and other relevant information for management review.
Benefit Verification Specialist
Amerisource Bergen -Lash Group
Fort Mill, South Carolina
11.2017 - 11.2020
- Facilitated processing of requests from physicians' offices regarding test or treatment pre-authorizations.
- Identified discrepancies in patient benefit information and resolved them with the insurance provider.
- Resolved customer inquiries regarding benefit eligibility in a timely manner.
- Maintained accurate records of all verifications, including date of service, procedure codes, diagnosis codes.
Education
Associate of Applied Science - Health And Human Services
Ultimate Medical Academy
Clearwater, FL04-2017
Skills
- Account management
- Payment processing
- Debt recovery
- Regulatory compliance
- Data analysis
- Customer communication
Timeline
Collection Specialist
nexus water group
11.2020 - 06.2025
Benefit Verification Specialist
Amerisource Bergen -Lash Group
11.2017 - 11.2020
Associate of Applied Science - Health And Human Services
Ultimate Medical Academy