Tanaysha Whitley
Bronx,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
PM Painting
White Plains, NY
01.2020 - 07.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
Assistant General Manager
Life Storage
01.2022 - 04.2023
- Coaching and developing associate to maximize success and selling potential
- Reinforcing clear and aligned expectations, performance and accountability with all associates
- Renting storage spaces & selling store merchandise
- Working face-to-face with customers, providing excellent service and build excellent rapport with new and existing customers, while enhancing your customer service and sales skills and experience
- Accepting payments and completing daily bank deposit
- Physical requirements of the job include daily walks of the property, cleaning the units and the property, opening and closing for the storage doors (up to 50 lbs.), and similar light activities
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Store Manager
Public Storage
New York, NY
01.2021 - 01.2022
- Keep the property and office clean and tidy
- Completed lease applications and verification
- Kept records of customer complaints expedited maintenance requests
- Handled emails, inbound calls, and outbound calls
- Coaching and developing associate to maximize success and selling potential
- Cash handler
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Cleaner/Janitor
NYCSSS
10.2020 - 01.2021
- Prepare and clean assigned rooms
- Take out trash and dust furniture and surfaces
- Sweep and mop floors and vacuum carpets
- Wash and sanitize toilets, sinks and showers
- Restock all the disposables such as soap and toilet paper
- Clean mirrors and windows
- Report on maintenance and cleaning activities and needs
- Comply with all the safety and health rules and regulations
Maid/Housekeeper
eMaids Inc
03.2020 - 09.2020
- Private residence housekeeper
- Helped train new hires
- Sanitized (area or item|rooms|bathrooms|counters|equipment)
- Emptied trash
- Restocked room supplies
Expert Server/Bartender
Applebee's
09.2012 - 01.2020
- Assist with food preparation in the kitchen
- Use the computer system to ring up orders and process payments
- Preparing alcoholic or non-alcoholic beverages for bar
- Meeting, greeting, and seating guests
- Assessing bar customers' needs and preferences and making recommendations by providing excellent customer service
- Provided fast customer service
- Experience with fast paced dining establishments
Education
Associate of Arts - Health Information
The College of Westchester
05.2015
High School Diploma -
Health Opportunities High School
06.2012
Skills
- Travel Coordination
- Mail Handling
- Office Administration
- Bookkeeping
- Data Entry
- Filing
- Appointment Scheduling
- Calendar Management
- Meeting Planning
- Clerical Support
- Letter Preparation
- Document Control
- Spreadsheet Management
- Microsoft Office Suite
Timeline
Assistant General Manager
Life Storage
01.2022 - 04.2023
Store Manager
Public Storage
01.2021 - 01.2022
Cleaner/Janitor
NYCSSS
10.2020 - 01.2021
Maid/Housekeeper
eMaids Inc
03.2020 - 09.2020
Administrative Assistant
PM Painting
01.2020 - 07.2023
Expert Server/Bartender
Applebee's
09.2012 - 01.2020
Associate of Arts - Health Information
The College of Westchester
High School Diploma -
Health Opportunities High School