Tanaysia Harrison
Charlotte,NC
Summary
High-performing Ops Manager with over 9 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
10
10
years of professional experience
Work History
General Manager
Dunkin Donuts & Baskin Robbins
Mint Hill North Carolina
04.2021 - Current
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented training programs to enhance team performance and skillsets.
- Streamlined inventory management processes for improved stock accuracy and cost control.
- Fostered a positive work environment to boost employee engagement and retention rates.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Operations Manager
Amc Entertainment Holdings Inc.
Paramus, NJ
01.2016 - 09.2020
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Kept up crew engagement by planning parties and contest to help sells and crew morale.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Planned stock quantities according to marketplace demand and sales forecasts.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Managed vendor relationships to support supply chain and maintain product quality.
- Drove team success by completing assigned task quickly and accurately.
- Upheld high standards of productivity and quality in all areas of operations.
- Kept activities moving smoothly by coordinating schedules and personnel.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
Education
Associate - Criminal Justice
Bergen Community College
Paramus, NJ3 2017
Skills
- Policies and procedures implementation
- Staff training and development
- Performance management
- Team Building/Leadership
- High-pressure environments
- Vendor relationships
- Organized
- Focused on Customer Satisfaction
- Inventory Orders
- Strong Verbal Communication
- Cash Handling
- Crew Engagement
Experience
["General and Operations Managers"]
Education and Training
other
Timeline
General Manager
Dunkin Donuts & Baskin Robbins
04.2021 - Current
Operations Manager
Amc Entertainment Holdings Inc.
01.2016 - 09.2020
Associate - Criminal Justice
Bergen Community College