Overview
Work History
Work Availability
Certification
Timeline
AdministrativeAssistant
Taneisha Brown

Taneisha Brown

Plantation,Florida

Overview

10
10
years of professional experience

Work History

CSR Supervisor

Chewy.com
10.2021 - 07.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed complex cases involving multiple stakeholders while maintaining professional demeanor and focus on resolution goals.
  • Implemented cross-training initiatives to increase skill sets among CSR representatives, resulting in increased productivity.
  • Spearheaded quality assurance initiatives, leading to consistent delivery of excellent customer service standards.
  • Monitored call quality using designated software platforms, identifying areas where improvements could be made.
  • Conducted regular performance reviews for continuous improvement of CSR team members.
  • Collaborated with other departments on projects aiming at improving overall business performance through enhanced customer service experiences.

Qaulity Assurance Manger

Fort Lauderdale Nissan
07.2013 - 07.2023
  • Assessed existing policies and procedures to meet goals and objectives and encourage on-time reviews.
  • Established governance, organization and management structure to meet program protocols.
  • Monitored operations metrics to deliver regular reporting to senior leadership.
  • Developed and tracked institutional risks to promote consistency within business realm.
  • Identified opportunities for process improvement, leading to increased efficiency within the department.
  • Evaluated potential risks associated with client operations, offering tailored recommendations for mitigation strategies.
  • Maintained up-to-date knowledge of industry regulations and trends, allowing for accurate assessments of client needs.
  • Developed workflow applications to facilitate document review and revision processes.

2yr old teacher

Apple of my eye childcare
Fort Lauderdale, FL
08.2019 - 09.2020
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.

CSR, Sales

Global Response
Fort Lauderdale, FL
11.2015 - 02.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Service and Parts Receptionist

AutoNation Nissan
07.2013 - 11.2014

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Customer Service Specialist (CSS) – HDI.
  • Microsoft Office Specialist (MOS) - Microsoft.
  • National Board Certification (NBC) - National Board for Professional Teaching Standards.
  • Child Development Associate (CDA) Certificate
  • First Aid Certification

Timeline

CSR Supervisor

Chewy.com
10.2021 - 07.2023

2yr old teacher

Apple of my eye childcare
08.2019 - 09.2020

CSR, Sales

Global Response
11.2015 - 02.2016

Qaulity Assurance Manger

Fort Lauderdale Nissan
07.2013 - 07.2023

Service and Parts Receptionist

AutoNation Nissan
07.2013 - 11.2014

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Taneisha Brown