Taneka Brown
Monroeville,PA
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Concordia Of Monroeville
Monroeville, PA
01.2020 - Current
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Updated daily log book with information about visitors entering the premises.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Compiled data from various sources into organized reports for management review.
- Monitored office supplies inventory and placed orders when necessary.
- Responded to inquiries from internal staff members regarding office operations.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Coordinated pick-up and delivery of express mail services.
- Scheduled space or equipment for special programs, meetings and conferences.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Greeted customers, answered general questions and directed to appropriate locations.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Sorted incoming mail and directed to correct personnel each day.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted with onboarding of new employees by providing orientation information and support.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Developed and maintained a filing system for essential documents, improving office organization.
- Scheduled and confirmed appointments.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Managed company database and ensured the accuracy of contact information.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Pharmacy Technician
Giant Eagle
Braddock, Pennsylvania
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Restocked shelves with new supplies of medications as needed.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Assisted in training new employees on pharmacy procedures.
Education
High School Diploma -
Woodland Hills High School
Greensburg, PASanford Brown
Monroeville, PASkills
- Bookkeeping
- Scheduling
- Expense reporting
- Correspondence management
- Multi-line telephone skills
- Information protection
- Positive and professional
- Customer/Client relations
- Data entry
- Schedule management
- Time management
Timeline
Receptionist
Concordia Of Monroeville
01.2020 - Current
Pharmacy Technician
Giant Eagle
High School Diploma -
Woodland Hills High School
Sanford Brown