Tani Easterling
Euless
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Strengths include strong problem-solving abilities, effective communication skills, and capacity to maintain high customer satisfaction rates. Notable impact made in previous roles includes improved customer retention through responsive service solutions and proactive conflict resolution strategies.
Overview
10
10
years of professional experience
Work History
Independent Contractor
DoorDash
Euless
04.2024 - Current
- Consistently met tight deadlines while ensuring timely deliveries.
- Shop for an itemized list and communicated stock issues to ensure appropriate substitutions.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Customer Relations Agent
American Airlines
Dallas
02.2023 - 04.2024
- Learned and maintained in-depth understanding of product information, providing knowledgeable response to diverse questions.
- Promoted superior experience by developing rapport with customers by maintaining clear communications lines, fostering trust, and demonstrating empathy while resolving problems swiftly.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Handled escalated complaints including sensitive matters requiring empathy, discretion, and thorough investigation.
- Proficient in Microsoft Office (Word, Excel, Outlook) and internal tools such as SABRE, Ventana, and Advocate.
OBR Escalation Reservations
American Airlines
Dallas
05.2015 - 02.2023
- Provided an elevated level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Served on Concierge Key desk maintaining excellent privacy and efficiency to top high paying customers with working knowledge of Ventana, NetTracer, WorldTracer and other SABRE applications to help navigate bookings and head off problems when dealing with irregular operations situations
- Partnered with cross-functional teams to deliver solutions in high-pressure customer-facing scenarios.
Education
Associate of Arts - General Studies
Tarrant County College
Fort Worth, TX12-2025
Skills
- Customer Service
- Problem Solving
- Call center experience
- Attention to Detail
- Data Entry
- Exceptional communication
- Multitasking
- Teamwork and Collaboration
- Computer Skills
- Active listening
- Conflict resolution
- Time management
Timeline
Independent Contractor
DoorDash
04.2024 - Current
Customer Relations Agent
American Airlines
02.2023 - 04.2024
OBR Escalation Reservations
American Airlines
05.2015 - 02.2023
Associate of Arts - General Studies
Tarrant County College
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