Tania Carrillo
Sun Valley,CA
Summary
Dedicated professional committed to continuous self-improvement and achieving organizational goals. Eager to embrace new challenges and expand responsibilities in a dynamic work environment and growth within the company.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Twin Palms Dental
Sylmar, CA
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Analyzed patient accounts for discrepancies, enhancing overall billing accuracy and efficiency.
- Processed dental claims using advanced billing software to ensure accurate reimbursements.
- Collaborated with dentists and hygienists to accurately document treatment plans and services provided for accurate billing statements.
- Provided exceptional customer service to patients, answering their questions regarding billing and insurance matters in a timely manner.
- Maintained accurate patient records to ensure correct billing and reduce disputes or confusions.
Patient Care Coordinator
Bright Now Dental
Sun Valley
12.2022 - 06.2024
- Verify patient insurance plans and policies
- Coordinate patient treatment plans
- Analyze member’s needs and provide friendly customer service
- Inputting and distributing confidential information
Receptionist
Western Dental
Panorama
01.2021 - 01.2022
- Registered patients into database
- Performed cash, check and credit card transactions
- Developed weekly schedule for doctors
- Answered incoming calls, on average 50 per day
Tech Specialist
Target
Burbank
01.2018 - 01.2021
- Inventory control
- Merchandising
- Data integrity
Cashier
Burger King
Pacoima, CA
04.2016 - 05.2018
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Processed customer transactions efficiently using point-of-sale system.
- Monitored cash register accuracy, ensuring proper reconciliation at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Mcalister High School
Skills
- Bilingual
- Excel, Word Document, Power point Presentation
- Customer service
- Attention to detail
- Listening skills
- Work prioritization
- Telephone etiquette
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Twin Palms Dental
07.2024 - Current
Patient Care Coordinator
Bright Now Dental
12.2022 - 06.2024
Receptionist
Western Dental
01.2021 - 01.2022
Tech Specialist
Target
01.2018 - 01.2021
Cashier
Burger King
04.2016 - 05.2018
High School Diploma -
Mcalister High School