Tania Salinas
Katy,TX
Summary
At AOG Living, I spearheaded initiatives that significantly enhanced community engagement and operational efficiency, leveraging skills in financial budgeting and resident relations. My leadership in property management and staff training resulted in heightened customer satisfaction and streamlined operations, embodying a proactive approach to conflict resolution and maintenance oversight.
Overview
4
4
years of professional experience
Work History
Community Manager
AOG LIVING
Houston, TX
02.2024 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Evaluated property conditions and recommended improvements.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Developed user-friendly community portal, significantly improving access to information and resources for community members.
- Organized annual community events, creating memorable experiences and strengthening bonds among members.
- Organized and led monthly town-hall meetings to foster sense of community and gather feedback for continuous improvement.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state, and federal regulations.
Assistant Manager
AOG LIVING
Houston, TX
08.2022 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Leasing Consultant
AOG Living
06.2021 - 08.2022
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Education
High School Diploma -
Cypress Springs
Houston, TXSkills
- Resident relations
- Employee performance management
- Financial budgeting and reporting
- Staff training
- Property management
- Operations management
- Property tours and inspections
- Leasing and sales
- Relationship building
- Maintenance oversight
- Conflict handling
- Customer support
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Community Manager
AOG LIVING
02.2024 - Current
Assistant Manager
AOG LIVING
08.2022 - 02.2024
Leasing Consultant
AOG Living
06.2021 - 08.2022
High School Diploma -
Cypress Springs