Tanicha Senatus

Motivated and results-driven professional with a B.S. in Management–Leadership and a minor in Accounting. I am currently advancing my education through an MBA program with a focus on Healthcare Administration. I am skilled in customer/member engagement and cross-functional collaboration, with expertise in CMS regulations, appeals/grievances, compliance, and quality improvement. Proven ability to facilitate member-focused initiatives, lead advisory discussions, and implement process improvements that enhance service delivery, member satisfaction, and compliance outcomes. Trilingual in English, Haitian Creole, and conversational French, with a strong commitment to advancing health equity, member experience, and organizational excellence. Highly skilled Appeals Coordinator with experience in managing complex appeals processes and coordinating cross-functional teams. Strengths include comprehensive knowledge of regulatory compliance, strong negotiation skills, and ability to maintain focus in high-pressure situations. Previous work has led to streamlined appeals procedures, improved client satisfaction, and enhanced team productivity.