Tanika Williams
Nashville,TN
Summary
Dynamic and adaptable professional with a proven track record in customer service and team leadership, notably at Stay Alfred and CEVA Logistics Inc. Excelled in creating inclusive environments and enhancing guest experiences through effective problem-solving and strong work ethic. Skilled in guest services and team supervision, consistently achieving project deadlines and elevating team performance.
Overview
4
4
years of professional experience
Work History
Concierge
Stay Alfred
04.2017 - 05.2018
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Laborer/team Leader
CEVA Logistics Inc.
06.2014 - 05.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
Education
High School Diploma - Sociology
Maria High School
Chicago, IL05.2005
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Team player mentality
- Guest experiences
- Team supervision
- Guest accommodations
- Problem-solving
Timeline
Concierge
Stay Alfred
04.2017 - 05.2018
Laborer/team Leader
CEVA Logistics Inc.
06.2014 - 05.2018
High School Diploma - Sociology
Maria High School
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