TANIKA SHANELLE JACKSON
Human Resources Coordinator
Decatur,Georgia
Summary
“Qualified Human Resources Coordinator with two years of experience devising and implementing HR procedures in a technology company. Improved Georgia State employee retention rates by 22% and decreased cost-per-hire within the first 4 months of employment. Bringing forth a proven track record of successfully managing Human Resource efforts and seeking to impact Georgia State University’s human resources department by increasing employee satisfaction and decreasing employee turnover rates.”
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
HR Coordinator
PWC US
Atlanta, GA
01.2017 - 02.2019
- Managed over 25 Human Resources officers to prepare recruitment, maintain employee records, assist with payroll processing and provide administrative support to all employees
- Consulted with employer and identified employment needs
- Interviewed potential applicants regarding their skills, experience and education
- Contacted references and performed background checks on applicants
- Informed applicants about position details, including working conditions, benefits and duties
- Hired or referred qualified applicants for employer
- Conducted or helped with new employee orientation
- Kept and process paperwork and employment records
- Directed job fairs to bring in local talent for long term and seasonal positions
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
- Coordinated meetings, developed meeting content and presented human resources law updates
- Counseled managers and employees regarding company policies, procedures and workplace issues
- Edited job position announcements before authorizing post
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities
- Assisted management staff in annual year-end processes and data audits
- Implemented tracking database for employee professional development, licensure renewal credits and renewal deadlines
- Completed background and reference checks to facilitate hiring and onboarding of employees
Regional Recruiter
Georgia World Congress Center
Atlanta, United States, United States
09.2013 - 09.2017
- Identified and recruited highly qualified via ATS, job boards and personal networks
- Contributed to initial orientation to newly hired employees which increase onboarding satisfaction by 13%
- Managed staffing processes for
- Five departments from resume and cover letter Screening to new hires and onboarding
- Negotiated contract terms with talent and oversaw credentialing process.
Human Resources Coordinator
Georgia State University
Atlanta, Georgia
04.2010 - 09.2017
- Developed training materials and improved employee performance by 20%
- Organized employee engagement survey action planning, talent reviews, management capability development programs for every company’s department
- Utilized HRIS and other tools as to provide, track and maintain data
- Planned events and implemented programs that increase employee engagement by 20%.
- Handled 50 calls per day to address customer inquiries and concerns
- Oversaw daily operations to ensure high levels of productivity
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked flexible hours; night, weekend, and holiday shifts
- Developed and maintained courteous and effective working relationships
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
Master of Science - Business Administration
Columbia Southern University
Orange Beach, AL 09.2009 - 10.2013
Skills
Benefits and payroll coordination
Equal opportunities facilitation
Recruitment strategies
Accounting and finance
Staff recruiting and retention
Exit interviews
Background Checks
Benefits administration
Recordkeeping
Time management
Payroll Processing
Certification
Society for Human Resource Management CP (SFHRM -CP)…………2019
Accomplishments
- Coordinated an orientation program for over 25 employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
• Society for Human Resource Management CP (SFHRM -CP)
Participated in organizing missions that included educating and informing other Human Resource officials, providing them networking opportunities and advancing the ever-changing profession.
Timeline
HR Coordinator
PWC US
01.2017 - 02.2019
Regional Recruiter
Georgia World Congress Center
09.2013 - 09.2017
Human Resources Coordinator
Georgia State University
04.2010 - 09.2017
Master of Science - Business Administration
Columbia Southern University
09.2009 - 10.2013