Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taniyah Mckever

Bronx,NY

Summary

Dynamic Executive Assistant with proven expertise at the Department of Probation in data management and compliance oversight. Skilled in Excel and effective communication, I excelled in resolving discrepancies and enhancing operational efficiency. Recognized for my ability to train staff and foster team collaboration, driving organizational success through meticulous report generation and inventory management.

Overview

6
6
years of professional experience

Work History

Executive Assistant/ CityTime Analyst

Department of Probation
New York, NY
11.2022 - Current
  • Inputted time and attendance data into computer systems for accuracy and efficiency.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Resolved discrepancies by communicating effectively with supervisors and employees.
  • Administered and verified employee documentation to ensure compliance and completeness.
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Greeted visitors warmly upon arrival at the office premises.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Facilitated communication between senior management and staff.
  • Handled confidential information with discretion and integrity.

Client Service Representative

Department of Probation
New York, NY
05.2021 - 11.2022
  • Organized personnel folders to enhance accessibility and compliance.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Facilitated onboarding processes, ensuring smooth integration of new hires.
  • Participated in training sessions and workshops related to customer service best practices.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Researched solutions using available resources including internal databases and external sources.
  • Adhered to all applicable laws and regulations while performing job duties.

Cashier

Giant Food
Baltimore, MD
07.2020 - 12.2020
  • Delivered friendly service to promote customer loyalty and drive consistent sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assigned weekly sales circulars and monitored price adjustments to ensure accuracy.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped customers find specific products, answered questions, and offered product advice.

Sales Associate

Century 21
New York, NY
10.2019 - 01.2020
  • Reviewed and resolved discrepancies between accounting records and cash drawer balances.
  • Processed point-of-sale transactions, including refunds and cash and credit purchases.
  • Assisted customers with purchases, item location, and enrollment in reward programs.
  • Restocked and organized merchandise to enhance store presentation.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Education

Hostos Community College
Bronx, NY
06.2019

Skills

  • Data entry and management
  • Excel proficiency
  • Inventory management
  • Report generation
  • Employee training and onboarding
  • Time management
  • Compliance oversight
  • Team building
  • Staff motivation
  • Communication skills

References

  • Zenia, Melendez, Former Department of Probation HR Director, zemelendez@probation.nyc.gov
  • Ronique, Moore, Department of Probation Timekeeping/ Citytime Analyst Supervisor, romoore@probation.nyc.gov

Timeline

Executive Assistant/ CityTime Analyst

Department of Probation
11.2022 - Current

Client Service Representative

Department of Probation
05.2021 - 11.2022

Cashier

Giant Food
07.2020 - 12.2020

Sales Associate

Century 21
10.2019 - 01.2020

Hostos Community College

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