Tanner Smith
Oklahoma City,OK
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
4
4
years of professional experience
Work History
Retail Store Manager
Tradecraft Farms
Oklahoma City, OK
03.2019 - 02.2022
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Completed routine store inventories.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Streamlined processing of defective and clearance items to increase productivity by 40%.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Resolved customer service issues promptly.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Generated repeat business by developing and maintaining strong team of [Number] employees devoted to customer service.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Car Salesman
John Vance Auto Group
Guthrie, OK
08.2018 - 02.2019
- Negotiated purchase prices and explained sales, warranty and optional products.
- Drove team revenue totals by bringing in top sales numbers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Car Salesman
Barry Sanders Supercenter
Stillwater, OK
04.2017 - 03.2018
- Located desired vehicles at auctions and other dealerships.
- Maintained compliance with all service, quality, and regulatory standards.
- Answered telephone and email inquiries from potential customers.
- Tracked down hard-to-find merchandise at diverse locations.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Helped build sales team for new location by training and mentoring all members.
Education
High School Diploma -
North High School
Edmond, OK04.2017
Skills
- Policy Development and Enforcement
- Department Oversight
- Quality Assurance
- Cost Reduction
- Decision Making
- Sales Promotion
- Goal Setting
- Performance Assessment
- Customer Service Management
- Verbal and Written Communication
- Originality and Creativity
- Recruitment and Hiring
- Business Leadership
- Staff Scheduling
- Problem Anticipation and Resolution
- POS Terminal Operations
- Sales Coaching
Timeline
Retail Store Manager
Tradecraft Farms
03.2019 - 02.2022
Car Salesman
John Vance Auto Group
08.2018 - 02.2019
Car Salesman
Barry Sanders Supercenter
04.2017 - 03.2018
High School Diploma -
North High School