Tanvi Devasser
Pawtucket
Summary
Results-driven General Manager with over 11 years of experience in hospitality and healthcare management. Leads teams to optimize financial performance while implementing strategic service improvements that enhance guest satisfaction. Cultivates a collaborative environment focused on operational efficiency and strong brand recognition.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Armistice Urgent Care
Pawtucket
06.2024 - Current
- Assist physicians with patient exams, enhancing care efficiency and patient satisfaction.
- Educated patients on treatment plans to foster understanding and adherence to medical advice.
- Provided compassionate patient care, ensuring comfort and trust, which improved patient satisfaction scores significantly.
- Assisted in triaging patients efficiently, resulting in reduced wait times and enhanced overall clinic workflow.
- Coordinated lab tests and results, improving diagnostic processes and patient outcomes.
- Monitored vital signs and recorded patient histories accurately, enabling timely interventions and contributing to better health outcomes.
- Managed patient records to ensure accuracy and confidentiality in a fast-paced environment.
- Worked closely with healthcare teams to streamline patient intake processes, fostering a cohesive environment that improved service delivery.
- Implemented digital tracking system for patient records, enhancing data accessibility and administrative efficiency.
Area General Manager
Titan Hotel Group
West Warwick
07.2024 - 01.2026
- Oversaw daily operations across multiple hotel locations, boosting guest satisfaction and repeat bookings.
- Implemented cost-saving measures that improved financial performance across hotel locations.
- Resolved operational challenges, elevating service quality and enhancing customer experience.
- Developed strategic initiatives that increased guest engagement and loyalty across multiple properties.
- Spearheaded interdepartmental initiatives, streamlining communication and enhancing collaboration.
- Analyzed guest feedback to inform service enhancements and improve overall experiences.
- Collaborated with department heads to streamline workflows and increase productivity.
General Manager
Courtyard by Marriott
Lincoln
02.2022 - 06.2024
- Oversaw daily hotel operations, ensuring exceptional guest service standards.
- Managed budget to optimize resources and identify cost-saving opportunities.
- Implemented strategies that boosted occupancy and fostered staff collaboration.
- Coordinated cross-functional teams to implement strategic initiatives that enriched guest experience.
- Streamlined front desk processes, improving check-in times and guest experiences.
- Analyzed feedback to tailor services, increasing repeat bookings.
- Developed and introduced staff training programs to enhance employee skills and service delivery.
- Developed and implemented operational policies to enhance efficiency and effectiveness.
Task Force General Manager
Marriott International
New England Region
03.2020 - 06.2022
- Implemented strategic operational changes, improving guest satisfaction scores and hotel performance.
- Managed daily operations and service standards, ensuring consistency and quality across multiple hotel properties.
- Orchestrated training programs, elevating service standards and increasing repeat bookings.
- Developed and implemented training programs on best practices, equipping team members with skills to elevate service delivery.
- Mentored staff, enhancing service skills and fostering employee engagement and retention.
- Coordinated cross-departmental communication, enhancing guest experiences through improved collaboration.
- Oversaw budget management and resource allocation across departments.
- Led strategic planning sessions to enhance operational efficiency.
Human Resources Generalist
Marriott International
Fall River
05.2020 - 02.2022
- Managed HR operations, implementing strategic initiatives to enhance employee engagement.
- Streamlined recruitment processes, reducing hiring time and improving candidate quality.
- Developed training programs that improved staff performance and retention rates.
- Developed and implemented a comprehensive onboarding program, resulting in noticeable gains in employee productivity and satisfaction.
- Implemented HR policies to ensure compliance and enhance organizational efficiency.
- Analyzed employee feedback to drive measurable improvements in retention through targeted training programs.
- Coordinated cross-departmental initiatives aligning HR policies with business objectives for a cohesive culture.
- Guided employees on HR policies to foster a supportive environment for open communication.
Human Resources Generalist
New York Presbyterian Hospital
New York City
05.2019 - 05.2020
- Streamlined recruitment processes, achieving noticeable gains in candidate quality and reducing time-to-fill positions significantly.
- Assessed recruitment metrics to refine sourcing strategies and enhance candidate quality while reducing hiring timelines.
- Implemented a comprehensive onboarding program, enhancing new hire integration and retention rates significantly.
- Maintained training records to ensure compliance with corporate policies and enhance training effectiveness.
- Developed feedback mechanisms to support targeted initiatives that improved workplace satisfaction and morale.
- Analyzed performance metrics to refine appraisal systems, facilitating constructive feedback that drove stronger employee development.
Unit Secretary
New York Presbyterian
Queens
06.2016 - 05.2019
- Reduced admission wait times, enhancing patient satisfaction significantly.
- Monitored patient admission data to identify trends, leading to enhanced procedures that improved patient flow and satisfaction.
- Supported nursing staff, enhancing patient care efficiency and satisfaction.
- Maintained accurate records, ensuring compliance and inter-departmental communication.
- Coordinated staff schedules, maximizing resource use and fostering teamwork.
- Developed a streamlined scheduling protocol for medical staff, optimizing resource allocation and ensuring timely patient care.
- Implemented a digital tracking system for patient records, significantly improving data accuracy and accelerating response times.
- Managed inventory checks, ensuring supply availability and minimizing care disruptions.
- Executed inventory management for medical supplies, ensuring consistent availability and minimizing operational disruptions.
Guest Service Representative
Courtyard By Marriott
Westbury
06.2014 - 06.2015
- Streamlined check-in and check-out processes, reducing wait times for guests.
- Resolved guest inquiries and complaints promptly to enhance loyalty and feedback.
- Streamlined check-in and check-out processes, enhancing guest satisfaction through reduced wait times.
- Introduced a new reservation system, improving booking accuracy and ensuring seamless guest experiences.
- Orchestrated team training sessions to enhance service protocols across departments.
- Fostered teamwork among departments, promoting seamless guest experiences through effective communication.
- Analyzed market trends to adjust pricing strategies, increasing occupancy rates during peak seasons.
- Delivered exceptional service, leveraging knowledge of local attractions and hotel amenities to enrich guest stays.
Education
Bachelors Of Business Administration -
Johnson & Wales University-Providence
Providence, RI05-2020
Skills
- Patient care and service improvement
- Data entry and record management
- Workflow optimization
- Time management
- Staff training
- Team collaboration
- Effective communication
- Conflict resolution
- Customer engagement
- Staff and financial management
- Leadership development
- Strategic planning
References
- Lehani Gervasi, LGERVASI.NEWHOPERI@GMAIL.COM, 7742269771, Marriott International
- Michael Barrett, MGKBARRETT@GMAIL.COM, New York Presbyterian
Languages
Spanish
Limited
Hindi
Professional
English
Professional
Timeline
Area General Manager
Titan Hotel Group
07.2024 - 01.2026
Medical Assistant
Armistice Urgent Care
06.2024 - Current
General Manager
Courtyard by Marriott
02.2022 - 06.2024
Human Resources Generalist
Marriott International
05.2020 - 02.2022
Task Force General Manager
Marriott International
03.2020 - 06.2022
Human Resources Generalist
New York Presbyterian Hospital
05.2019 - 05.2020
Unit Secretary
New York Presbyterian
06.2016 - 05.2019
Guest Service Representative
Courtyard By Marriott
06.2014 - 06.2015
Bachelors Of Business Administration -
Johnson & Wales University-Providence