Tanya Henning
Elk River,MN
Summary
Enthusiastic Customer Service Associate with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Goodwill Easter Seals
Plymouth, MN
01.2024 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered incoming phone calls from customers regarding product availability or store locations.
Machinist Apprentice
Houck Machine
Plymouth, MN
06.2019 - 06.2022
- Operated manual lathes and mills to produce parts according to specifications.
- Read blueprints, schematics, and drawings to understand part dimensions and tolerances.
- Inspected machined parts for accuracy of dimensions using precision measuring instruments.
- Set up machines with proper tools and fixtures in accordance with job requirements.
- Participated in team meetings to discuss production issues or process improvements.
Recoil Operator
Uponor
Apple Valley, MN
06.2014 - 06.2019
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Verified accuracy of material measurements before loading into machines.
- Ensured that all materials used were up to standard and free from defects.
Customer Service Representative
The Children's Place
Burnsville, MN
06.2012 - 06.2017
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operations, Front Desk, Child Center
Lifetime Fitness Center
New Hope, MN
06.2008 - 06.2011
- Performed regular maintenance checks on mending machines and equipment to ensure proper functioning.
- Assessed customer requests for mending services, provided accurate estimates for labor and materials, and completed jobs in a timely manner.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
Some College (No Degree) - Paralegal
Rasmussen College
Eagan, MNSkills
- Customer Complaint Resolution
- Guest Services
- Customer Service
- Order coordination
- Telephone management
- Assembly and production
- Measurement tools
- Production Documentation
References
References available upon request.
Timeline
Customer Service Cashier
Goodwill Easter Seals
01.2024 - Current
Machinist Apprentice
Houck Machine
06.2019 - 06.2022
Recoil Operator
Uponor
06.2014 - 06.2019
Customer Service Representative
The Children's Place
06.2012 - 06.2017
Operations, Front Desk, Child Center
Lifetime Fitness Center
06.2008 - 06.2011
Some College (No Degree) - Paralegal
Rasmussen College
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