Tanya Horton
Kirkland's
Kansas National Guard Armory Hiawatha,KS
15
years of professional experience
Experienced retail leader with a strong background in store operations, team leadership, cash handling, inventory control, and merchandising displays. Known for training staff, improving floor coverage, and supporting efficient, customer-focused store performance.
Work History
Assistant Store Manager
4 Years 1 Month- Facilitated daily store operations for Kirkland's home décor retail location, ensuring customer satisfaction and efficient service.
- Oversaw daily opening and closing procedures to ensure smooth operation., cash handling, and store readiness.
- Trained sales associates on customer service, register use, and store procedures.
- Assigned tasks based on team strengths, enhancing floor coverage and improving customer service levels.
- Set and helped maintain merchandising displays aligned with Kirkland's visual standards.
- Assisted customers with product selection and issue resolution.
- Ensured compliance with all safety regulations throughout the store premises.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Assisted with inventory counts, stock replenishment, and shipment processing.
Sales Floor Supervisor
2 Years 8 Months- Coached associates on customer service, product knowledge, and sales floor standards to enhance customer experience.
- Supervised Lowe's sales floor associates and assigned daily department coverage.
- Welcomed customers into the store, creating a friendly atmosphere, clarifying needs, and identifying solutions to close sales.
- Trained new associates on Lowe's policies, procedures, and store expectations.
- Reinforced safety practices and reported hazards across Lowe's sales floor.
- Coordinated opening and closing tasks with Lowe's store leadership.
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
- Managed inventory shrinkage program, implementing strategies that contributed to reduced theft and loss.
- Initiated corrective actions to address issues related to employee conduct.
Manager
8 Years- Provided leadership during organizational change or crisis situations, guiding team through transitions and maintaining operational stability.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Trained staff on Pier 1 product knowledge and selling techniques, enhancing customer engagement and sales effectiveness.
- Enforced safety procedures and store policy compliance to ensure a secure shopping environment for customers and staff.
- Executed detailed opening procedures for daily operations, closing, and shift change functions to maintain operational standards each day.
Education
MBA - Marketing
Skills
Retail operations
Inventory control
Cash handling
POS systems
Merchandising displays
Team leadership
Client engagement
Timeline
Assistant Store Manager
Kirkland's
10.2022 - CurrentRead More
Sales Floor Supervisor
Lowe's
02.2020 - 10.2022Read More
Manager
Pier 1
03.2012 - 03.2020Read More
University of Kansas City-Missiouri
MBA from Marketing
Read More