Tanya Jones
Teaneck ,NJ
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Kohls Department Store
Englishtown, New Jersey
10.2007 - 07.2025
- Assisted in training new associates on store policies and procedures.
- Coordinated daily operations to ensure smooth customer service experiences.
- Managed inventory levels and organized stockroom for efficient access.
- Implemented visual merchandising standards to enhance product displays.
- Oversaw cash handling procedures and ensured accuracy in transactions.
- Developed schedules for staff to optimize coverage during peak hours.
- Facilitated communication between departments to improve workflow efficiency.
- Resolved customer inquiries and complaints with professionalism and care.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts - Communications
Ram
05-1992
Skills
- Employee training
- Report generation
- Workflow optimization
- Strategic planning
- Inventory management
- Retail operations
Timeline
Assistant Manager
Kohls Department Store
10.2007 - 07.2025
Bachelor of Arts - Communications
Ram