Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Tanya Landaverde

Layton,UT

Summary

Dynamic and results-driven professional with extensive experience in hospitality and sales management, notably at The Grand America Hotel. Bilingual and an efficient multi-tasker, I excel in enhancing customer satisfaction and driving team performance. Proven track record in strategic planning and training, leading to improved service standards and increased repeat business.

Overview

16
16
years of professional experience

Work History

Server

The Grand America Hotel
06.2024 - Current

great Multi Tasker with great memory and attention to detail. great customer service in a fast paste work environment. recognized for customer reviews 5 stars

  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Trained new team members on restaurant protocols and customer service standards.

Freelancer

Estee Lauder
05.2023 - 04.2024
  • Utilized digital platforms to expand brand presence and engage target audiences.
  • Advised on product selection, improving consumer experience and boosting repeat business.
  • Crafted compelling content for social media, increasing audience engagement and reach.

Sales Manager

Dillard
03.2022 - 04.2024
  • Directed sales team to achieve quarterly targets through strategic planning and execution.
  • Implemented CRM tools to streamline customer interactions and improve sales tracking accuracy.

Sales Manager

Macys
01.2021 - 10.2023
  • Analyzed market trends to identify growth opportunities and enhance competitive positioning.
  • Developed training programs for new sales representatives, improving onboarding efficiency.

Cashier

Costco
02.2018 - 01.2020
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Implemented best practices for inventory management to reduce discrepancies.
  • Resolved customer inquiries and complaints to enhance overall satisfaction.

Sales Manager

Nordstrom
09.2009 - 04.2013
  • Led cross-functional teams to implement innovative merchandising strategies that improved store performance.
  • Analyzed sales data to identify trends, optimize inventory levels, and maximize profitability.
  • Trained and mentored new staff on product knowledge and customer service best practices.

Education

Business Administration And Management

Canoga Park High
Canoga Park, CA
05-2007

Skills

  • Hospitality service expertise
  • bilingual
  • team leader and team player
  • efficient multi tasker

Languages

Spanish
Native or Bilingual

Timeline

Server

The Grand America Hotel
06.2024 - Current

Freelancer

Estee Lauder
05.2023 - 04.2024

Sales Manager

Dillard
03.2022 - 04.2024

Sales Manager

Macys
01.2021 - 10.2023

Cashier

Costco
02.2018 - 01.2020

Sales Manager

Nordstrom
09.2009 - 04.2013

Business Administration And Management

Canoga Park High
Tanya Landaverde