Tanya Mundy
Warrensburg,MO
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
Work History
Store Manager
WHBM
03.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor Of Business - Business
National American University
Rapid City, SD05.2009
Skills
- Customer Relations
- Store operations
- Team Leadership
- Inventory Management
- Store Merchandising
- Team Building and Leadership
- Training and mentoring
- Staff training/development
- Product Merchandising
- Sales expertise
Timeline
Store Manager
WHBM
03.2014 - Current
Bachelor Of Business - Business
National American University
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