Tanya Smiley
Summerville,SC
Summary
Service with a smile!
Overview
22
22
years of professional experience
Work History
Server
Mac’s on Daniel Island
Charleston, SC
04.2022 - Current
- Supported team during peak hours by prioritizing tasks and maintaining workflow efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Daniel Island Grille
Charleston, SC
08.2019 - 04.2022
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Assisted in training new servers on menu items and customer service protocols.
- Developed knowledge of menu offerings, facilitating informed recommendations to customers.
Bartender
Applebee's Neighborhood Grill & Bar
Everett, WA
10.2003 - 07.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Education
Associate Of Applied Science - Physical Education
Truckee Meadows Community College
Reno, NV1993
Skills
- Hospitality service expertise
Timeline
Server
Mac’s on Daniel Island
04.2022 - Current
Server
Daniel Island Grille
08.2019 - 04.2022
Bartender
Applebee's Neighborhood Grill & Bar
10.2003 - 07.2019
Associate Of Applied Science - Physical Education
Truckee Meadows Community College