TANYA T FRANCIS
Jersey City,NJ
Summary
Versatile Customer Service Representative with over 10 years proven experience delivering service standards to high-level customers accounts. A strong communicator handling high pressure situations by identifying the clients needs and striving to deliver exceptional solutions. I'm currently seeking to drive defined corporate goals in a position that allows further career advancement and exposure.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
United States Postal Service
02.2019 - Current
- Promptly handles an average of 70 customer inquiries and complaints per day via computer
- Performs liaison duties to foreign posts on International Mail issues
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems
- Log or input customers information into an automated information system and route more complex problems to higher levels for resolution
Customer Assistance Representative
American Airlines
05.2022 - 08.2024
- Assists customers with self-service kiosk check-in and kiosk baggage processing
- Queue lines in ticket counter areas
- Accept and activate customer self-tagged baggage(s)
- Perform clearance and verification of travel documents at kiosk
PSE Sales and Distribution Associate
United States Postal Service
08.2016 - 01.2019
- Interacted with customers over the counter and offered assistance with products and services
- Separated and processed outgoing mail and parcels for distribution
- Performed Passport duties
- Prolonged standing while interacting with customers
Education
High School -
Jersey City Adult Day High School
Jersey City, NJ06.2003
High School -
St Croix Educational Complex
St Croix06.2000
Skills
- Microsoft Teams
- Salesforce
- Conflict resolution and decision making
- Technical Proficiency
- Collaboration
- Microsoft Excel
- Strategic planning and execution
- Active listener
- Empathy
- Team player
Timeline
Customer Assistance Representative
American Airlines
05.2022 - 08.2024
Customer Service Representative
United States Postal Service
02.2019 - Current
PSE Sales and Distribution Associate
United States Postal Service
08.2016 - 01.2019
High School -
Jersey City Adult Day High School
High School -
St Croix Educational Complex
Similar Profiles
Charles TherrienCharles Therrien
Rural Carrier Part-Time Flexible at United States Postal ServiceRural Carrier Part-Time Flexible at United States Postal Service
Anthony SynovecAnthony Synovec
Mail Carrier at United States Postal ServiceMail Carrier at United States Postal Service
Lacey ReedLacey Reed
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Sophia HunteSophia Hunte
Customer Service Sales Clerk at United States Postal Service, USPSCustomer Service Sales Clerk at United States Postal Service, USPS
Rena SinghRena Singh
Assistant Coach at University Academy Charter High SchoolAssistant Coach at University Academy Charter High School